Job Description:

Computer Lab Assistant Responsibilities and Duties:

• Support computer lab operations.
• Support clients to use computer software and hardware.
• Extend appropriate procedures, respond to queries and document resolution of repetitive issues.
• Respond to queries and introduce clients to use of computers and peripheral equipment.
• Develop records of students involving in computerized instructional support.
• Manage agency software, materials and hardware to ensure security.
• Handle lab equipment to clean keyboards, monitors and disk drives.
• Watch lab occupants while entering and leaving lab secure equipment.
• Ensure proper treatment and authorized removal of equipment.
• Log equipment damage and malfunctions.
• Capture statistical reporting information.
• Offer access to reference manuals and other information to users.
• Extend assistance towards computers and printers’ support.
• Clean, review and handle minor equipment maintenance to assure its operational condition.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies for office and transitional living spaces.
• Contributes to team effort by accomplishing related results as needed.

Computer Lab Assistant Skills and Qualifications Requirements:

• Requires the ability to display knowledge of computer principles, techniques, procedures, software applications, and technical vocabulary related to school functions.
• Requires the ability to display knowledge of operating characteristics of automated information systems, associated computer hardware, and system applications utilized by the integrated learning laboratory.
• Requires the ability to analyze, document, and explain program failures to technical support staff to ensure that system problems may be rectified in a timely manner.
• Requires the ability to display knowledge of the use of standard office machines, computers, and classroom equipment and materials.
• Requires the ability to display knowledge of the use of specified computer applications related to the work.
• Requires the ability to explain system failures to technical support staff and coordinating efforts to restore the system.

Education and Experience Requirements

• High school diploma or equivalent education required
• Knowledge of appropriate Office software including Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat
• Two (2) years of experience on the use of computers, peripheral equipment, and the direction of working with an individual or group settings.
• Any combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Physical Demands

While performing the essential functions of this job the employee is required to work in a computer learning lab setting, use a computer, standard office equipment, and classroom materials, stand and walk, use hands to finger, handle, or feel, lift with hands and arms, stoop, kneel, or crouch, change positions often from standing to sitting on floor or ground, lift and/or move up to 50 pounds, read printed materials and a computer screen, and communicate in person or over the telephone. The work also requires the following physical abilities in order to perform the essential job functions: climbing, crawling, grasping, hearing, mental acuity, reaching, repetitive motion, speaking, talking, and visual acuity.