Job Description
Job Title: Receptionist Front Desk
Department: Administration
Summary: Provides customer service to callers and visitors, administrative support to Recovery Resource Council staff and performs facilities management duties.
Supervises: No positions
Duties, Responsibilities and Measures
Maintains excellent customer service levels with external customers.
Greet all visitors/clients in a kind, confidential and courteous manner. Answers, properly screens incoming telephone calls by the 3rd ring, and in a helpful, polite manner saying "Good morning/Afternoon Recovery Resource Council, how may I direct your call" then forwards all incoming calls to the correct staff or program. Helps clients, visitors, and staff navigate through the office flow and process. Maintaining the reception, waiting room and kitchen clean and secure creating a positive, secure, and comfortable first impression for clients, visitors and staff.
Provides administrative and clerical support to the Director of Facilities and Information Systems and other Council staff as requested by supervisor.
Checking overflow calls, voicemails, faxes twice a day and forwarding the information to the appropriate staff or department maintaining efficient communication flow. When voicemails are incomplete the receptionist will return the callers, ensuring accurate handling and routing of call. and receives for packages contacting the program or staff member who it's for. Responsible for backing coworkers on versatile tasks such as data entry, analytics, monthly bills and invoices, credit card workbooks, training records, destruction of electronics and inventory, facilities, clerical and front desk duties meeting deadlines.
Performs Building and Facility Duties.
Maintains the conference and shared office schedules and areas well maintained. Posts the next day's schedules before leaving each afternoon. Keeps the waiting room and lobby clear of clutter by ensuring it is safe and kept clean and neat. Maintains and oversees security of the building monitoring the security cameras on a regular basis to maintain a safe environment for staff, visitors and clients. Provides support to facilities management as needed by making calls for maintenance when necessary or processing building requests. Ensures that office equipment is kept in good running condition and calling support when needed. When opening and closing of the building will ensure that all common areas and doors are properly locked and secure. Follow the opening and closing procedures and check lists following safety protocol. Properly opening and closing the building by following the lock up procedures and setting the alarm. When opening the buildings, starting the coffee machine, and replenishing kitchen supplies. Cleaning the break room daily and clearing out the refrigerator on Fridays by throwing out expired food.
General Employee Responsibilities
Is at work on a timely basis and notifies supervisor within 30 minutes of start time if going to be absent or late. Completes time sheets and mileage requests as required and submits them on a timely basis. Exhibits a positive attitude with co-workers. Follows ethics as set forth in both Council Policy and Procedure manual.
Supervisory Responsibilities:
None
Qualifications:
To perform this job successfully an individual must be able to perform each duty satisfactorily, multitask simultaneously, have basic knowledge of office management procedures, and possess good telephone etiquette. The requirements listed below are representative of the knowledge, skill and/or ability required.
*Reasonable accommodation may be made to enable persons with disabilities to perform the essential functions.
Education and/or Experience:
High school degree with a minimum of two years' experience in a related area.
Certificates, Licenses or Registrations:
N/A
REQUIRED COMPETENCIES:

• Customer Service Experience
• Knowledge of multi-line digital telephone software
• Proficient knowledge of Microsoft Office 365 and applications
• Type at least 35 WPM
• Good knowledge of Safety Practices
• Ability to work under pressure and multitask.

Language, Skills & Reasoning Ability:
Must have good oral and written communication skills. Ability to respond to common inquiries or complaints from visitors, clients, and staff.
Physical Demands:
While performing the duties of this job, the employee is frequently required to sit, stand and walk, use hands and fingers, handle or feel, and talk and hear. The employee occasionally must lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.
Work Environment:
Most job-related activities are carried out in an office environment. The noise level in the work environment is usually quiet to moderate. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.