Qualified candidates will be accountable for the following responsibilities:

• Manage a shared client group of 200 to 300 clients
• Monitor the client system and identify issues as they arise
• Manage the daily payroll process to produce timely payroll for clients
• Maintain proper documentations of client communications
• Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
• Maintain a long-term relationship with every client assigned to you
• Provide backup for other specialists as needed
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
• Other related tasks as assigned

Qualified candidates must possess the following qualities:

• Excellent client services and technical support skills
• One-year office experience preferred
• Ability to work with different departments
• Ability to multi-task and work independently
• Exceptional verbal and written communications skills
• Proficient in Windows based software
• Ability to excel in a fast-paced, service oriented position
• Must be able to work overtime as needed
• Bilingual (Spanish/English) preferred

Part-time/Full-time Team Members receive both PTO and Sick Time.

Other Full-Time Benefits:

• Single coverage at 100% (Medical/Rx/Vision)
• 401k after 6 months
• Voluntary Dental & Supplemental Insurance Options
• Paid Holidays

Schedule:

Full-Time: Monday - Friday, 8:30am - 5pm