11 Desktop Support Technician Jobs in Brentwood, TN
World Wide Technology is Hiring a Desktop Support Technician Near Brentwood, TN
Job Details
Desktop Support Technician
Brentwood, TN
6 Months CTH
Job Description:
We are seeking a dedicated and knowledgeable Desktop Support Technician to join our IT team. This role is crucial for ensuring the smooth operation of our desktop computing environment. The successful candidate will be responsible for providing technical support to end-users, maintaining Windows desktop environments, managing Office 365 applications, and utilizing SCCM and Intune for device management. Experience with ServiceNow for tracking and managing service requests is essential.
Key Responsibilities:
Technical Support:
- Provide first-line support for hardware and software issues on Windows desktop environments.
- Troubleshoot and resolve issues related to Office 365 applications.
- Assist users with setup and configuration of workstations, printers, and other peripherals.
Systems Management:
- Deploy, manage, and troubleshoot applications and updates using SCCM (System Center Configuration Manager).
- Use Intune for mobile device management and ensuring compliance with security policies.
- Maintain and update IT documentation, including procedures and knowledge base articles.
Service Management:
- Utilize ServiceNow to log, track, and resolve service requests and incidents.
- Ensure timely and accurate updates to tickets and communicate effectively with end-users regarding the status of their requests.
- Follow ITIL best practices for incident and problem management.
Collaboration and Training:
- Work closely with other IT team members to resolve complex issues.
- Provide training and support to end-users to enhance their understanding and use of IT resources.
- Participate in IT projects and initiatives as required.
Qualifications:
Technical Skills:
- Proficiency with Windows desktop operating systems and Office 365 applications.
- Experience with SCCM and Intune for device and application management.
- Familiarity with ServiceNow or similar IT service management tools.
Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
Job Summary
Full Time
Wholesale
$48k-60k (estimate)
06/20/2024
08/19/2024
wwt.com
COSTA MESA, CA
1,000 - 3,000
1990
Private
$1B - $3B
Wholesale
Related Companies
About World Wide Technology
WWT is a provider of supply chain management, staffing and technology consulting services to retail and healthcare sectors.
The job skills required for Desktop Support Technician include Desktop Support, Technical Support, Operating System, Problem Solving, Communicates Effectively, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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