2 Support Analyst Jobs in Midvale, UT
Worldline is Hiring a Support Analyst Near Midvale, UT
This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The Opportunity We have many hardworking and dedicated peers that would love for you to work with them. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. If you are a highly skilled Support Analyst who has a creative mind and passionate about delivering, then get ready to join our company!
Day-to-Day Responsibilities
- To support and maintain the company’s mission critical business applications.
- Take ownership of incidents and progress through to closure
- Investigate and resolve incidents by applying fixes on time and efficiently
- Documenting the troubleshooting and problem resolution steps, testing & results
- Provide assistance and advice to customers in the effective use of systems and applications
- Must be able to clearly communicate to customers, teammates and team lead
- Creates/enhances, tests and implements programs in accordance to requirement & scope
- Ensure that any assigned project work is completed on time and meets
- BSc degree in Software Engineering or IT equivalent
- 1-2 years in troubleshooting and analytical skills Programming/Support and debugging exposure in either of COBOL/ RPG/ Java/ C or C
- Fresh Graduates are also encouraged to apply (training will be provided)
- Communicate well both in written and verbal
- Candidates with Payment/Credit Card applications or COBOL400 experience is an advantage
- Willing to adapt to new systems and new platform (AS400)
- Good analytical skills and ability to work independently
- Ability to work in a team
- Provide out of hours on call support
- Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
- Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
- Flexi benefits include (Healthcare Packages, Physical Wellness, Family Wellness and Technology Purchases).
- Birthday Leave plus more
Learn more about life at Worldline at jobs.worldline.com
Job Summary
Full Time
IT Outsourcing & Consulting
$58k-73k (estimate)
06/23/2024
07/21/2024
worldline.net
West Hollywood, CA
<25
IT Outsourcing & Consulting
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The following is the career advancement route for Support Analyst positions, which can be used as a reference in future career path planning. As a Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst. You can explore the career advancement for a Support Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.
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