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Consumer Refund & Fraud Mitigation Analyst
WorldLink US Greenville, SC
$62k-78k (estimate)
Full Time 7 Days Ago
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WorldLink US is Hiring a Consumer Refund & Fraud Mitigation Analyst Near Greenville, SC

WorldLink is a rapidly growing information technology company at the forefront of technical revolution. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. we're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com.

The impact you will have:

  • Review and potentially optimize suppliers based on price, quality, selection, service, support, availability and other relevant factors.
  • Approve purchases of the highest quality merchandise at the lowest possible price and in correct amounts.
  • Approve purchase orders, solicit bid proposals, and review requisitions for goods and services.
  • Instruct staff on how to resolve problems related to undelivered goods.
  • Instruct staff on methods of negotiation, renegotiation and administration of contracts with suppliers, vendors and other representatives.
  • Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action.
  • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes.
  • Manage just-in-time inventory.
  • Final oversight for refund cases.
  • Flag alerts safety net to confirm what we pay to customer.
  • Fraud history with customer.
  • Take refunds, do checks send to partners to go to banks for payment.
  • Catch flags and communicate with other departments such as security, etc. - esp with fraud cases.

What we are looking for:

  • Bachelor’s degree and 2-3 years of related experience; or High School diploma or GED and 3-5 years of related experience.
  • Prior experience in finance, quality assurance, policy compliance, and/or customer service.
  • Familiarity with sales or service operations of electronic goods manufacturers and sellers.
  • Proficiency with Microsoft Word and Excel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

  • Medical Plans
  • Dental Plans
  • Vision Plan
  • Life & Accidental Death & Dismemberment
  • Short-Term Disability
  • Long-Term Disability
  • Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
  • 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye.

Job Summary

JOB TYPE

Full Time

SALARY

$62k-78k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/20/2024

WEBSITE

worldlink-us.com

HEADQUARTERS

ARCADIA, CA

SIZE

500 - 1,000

FOUNDED

1998

TYPE

Private

CEO

JACK WAYNE

REVENUE

$50M - $200M

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