Position Objectives:

The Course Leader Manager joins the fast paced CL Management Team in support of our mission to provide a world class on tour experience for our students through experiential learning and LEAP. The role of Course Leader Manager is responsible for managing domestic US Course Leaders-dynamic field educators, or tour guides-from recruitment to training, scheduling, and on program support. This role reports to the Director, Course Leaders.

The key responsibilities for this individual will be:

• Recruiting and interviewing prospective CLs
• Assist with CL Training development and execution
• Analyze data, budgets, and requests to determine CL scheduling
• Reinforce engagement strategies with CLs
• Collaborate with Curriculum and Academics to review/develop training materials
• Support all CLs on program
• Evaluate CLs in the field
• Maintain CL databases, information systems

Qualifications:

• Bachelor's degree preferred but not required
• Ability to develop and successfully execute short and long range plans
• Strong relationship building skills
• Strong analytical skills
• Strong organizational skills
• Short & long-term project management skills
• Strong written and verbal communication skills
• Demonstrated ability to make informed and analytical decisions while under pressure

Standard Management Responsibilities:

• Maintain accurate and up-to-date documentation.
• Maintain knowledge of company policies and procedures so as to serve as an effective resource for staff.
• Support company policies and management decisions with a sense of urgency and professionalism.
• Foster communication within the division, with other divisions and with management.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Identify and discuss personal and professional growth goals.
• Write and deliver self-performance appraisal on an annual basis.
• Develop and maintain a culture of teamwork, positive communication, and fulfilling the WorldStrides mission

• Bachelor's degree preferred but not required
• Ability to develop and successfully execute short and long range plans
• Strong relationship building skills
• Strong analytical skills
• Strong organizational skills
• Short & long-term project management skills
• Strong written and verbal communication skills
• Demonstrated ability to make informed and analytical decisions while under pressure