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POSITION SUMMARY
Establishes a fair, firm and fun working environment for all employees; placing employee development and growth as job one. Ensures all employees know and understand that the customers are the reason WE exist; and that our customers will experience a best in class experience through our employees’ team work and effective execution of their daily jobs. Plans, Organizes, Leads and Controls activities that will ensure both growth in revenue and control of expenses. Is committed to making sure that the daily inventory of technician's time is consistently sold to revenue producing customers. Departmental profitability at company standards is expected.
ESSENTIAL DUTIES and RESPONSIBILITIES
• Communicates effectively with all business contacts and ensures all employees know that an environment of open and honest communication is expected. • Hires, trains, motivates, counsels, and monitors the performance of all service department staff. • Ensures all employees maintain a professional appearance, works safely, and complies with all company policies. • Develops employees through hands on training, offsite training and mentoring to achieve their growth goals – ensuring that future openings within the company can be filled by internal candidates. • Completes employee evaluations timely as described by each position description. • Create a succession plan for each key position in the department including Service Manager • Foster teamwork within the department and with all other departments. • Prepares and administers an annual Business Plan for the service department. • Establishes Daily, Weekly, Monthly, and Annual goals by employee and for the department; and monitors the progress to each goal. • Travels to customer’s locations and develop relationships to ensure future business • Other duties as assigned by supervisor
SUPERVISORY RESPONSIBILITIES / ORGANIZATIONAL STRUCTURE
• Schedules and supervises all Service Department Employees. • Reports directly to the Operations Manager (when applicable) otherwise to the Branch / Division Manager
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
• High school diploma or general education degree (GED); • Four years HD truck or Automotive related experience and/or training; or equivalent combination of education and experience.
REQUIRED SKILLS
• Effective Communicator with all levels of daily business contacts • “Can Do, make it happen” attitude coupled with a High-energy level with a contagious optimism for the service business • Ability to read, analyze, and interpret the most complex documents. • Ability to respond effectively to the most sensitive inquiries or complaints. • Ability to write speeches and articles using original or innovative techniques or style. • Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
PHYSICAL DEMANDS
Position requires extended periods of standing, walking, stooping and lifting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WE ARE AN AT-WILL, EQUAL OPPORTUNITY EMPLOYER
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full Time
$103k-130k (estimate)
06/27/2024
08/26/2024
The job skills required for SERVICE MANAGER include Presentation, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a SERVICE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by SERVICE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE MANAGER. You can explore the career advancement for a SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
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Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
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A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
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Experienced leader with proven record providing exceptional customer service operations.
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Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
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The service manager must also be able to work under stress besides handle stress.
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Step 3: View the best colleges and universities for Service Manager.