About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business-to-customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The General Manager of Passenger and Ground Services is responsible for overseeing all operations related to passenger handling and ground services, ensuring optimal efficiency, compliance, and service quality. This role requires strong leadership skills, operational oversight, and a commitment to maintaining high standards of safety and customer satisfaction.

Compensation

Starting at $90,000.00, commensurate with experience

Responsibilities

• Plans, directs, and coordinates all passenger and ground service activities to ensure optimal use of equipment, facilities, and personnel.
• Consult with airport management and collaborate with upper management to develop and implement policies and procedures specific to passenger and ground operations.
• Lead and motivate ground service teams to deliver high-quality service and operational excellence.
• Analyze daily operational records and financial reports to identify opportunities for increased efficiency and profitability.
• Recommend and manage capital expenditures for new equipment to enhance service delivery.
• Oversee and approve requisitions for equipment, materials, and supplies within the limits of the facility budget.
• Ensure compliance with corporate security programs, TSA legislation, and site-specific security plans, including issuing and monitoring company ID badges.
• Enforce compliance with administrative policies, safety rules, and governmental regulations.
• Direct investigations into internal and external complaints related to passenger and ground services.
• Negotiate contracts with suppliers for equipment and materials as needed.
• Administer practices fairly and equitably, ensuring all employees, passengers, vendors, and stakeholders are treated with respect and professionalism.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• Minimum of five (5) years experience in a related field or industry. A combination of education and experience may be considered.
• A minimum of two (2) years experience in a supervisory role is preferred.
• Must have strong organizational skills, and written and verbal communication skills.

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below the shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on the telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through the DailyPay app!
• Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs are offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal-opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.