Position Description: Inside Sales and Customer Service/Order Entry

SUMMARY

This position requires performing inside sales and performing order entry, resolving any customer issues, providing samples, and following up with all the above parties as and when needed.

PRIMARY RESPONSIBILITIES

· Will need to know about our products and customers.

· Will make calls to prospective and current customers

· Will process orders and address any customer/product issues.

· Will handle all samples and misc. requests from the customer.

· Will manage any complaints from the customer by working with the inside team and the customer.

· Will follow up on quotes/ samples and regular business with the customers as well as the reps.

· Will work in a safe manner and ensure all safety rules and processes are followed

Requirements:

· UnderGrad or Associate Degree in Business is preferred

· Prior Experience in customer service in a B to B or B to C environment is preferred.

· Should be familiar with computers and MS Office

Exempt or Non-Exempt: Exempt

Reporting to: Sales Manager

Hours Worked/Overtime: 40 hours; Overtime only with prior approval.

Bonus Details Annually

Job Type: Full-time

Pay: $40,000.00 - $42,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Ability to Commute:

• Solon, OH 44139 (Required)

Ability to Relocate:

• Solon, OH 44139: Relocate before starting work (Required)

Work Location: In person