This position is responsible for the daily operations of the owner’s property and management office including supervision of on-site staff. Maintains positive tenant, staff and vendor relationships. Acts on and implements all goals, objectives and directives as set forth by the Property Manager including budget and tenant occupancy.

All responsibilities of the Community Manager are conducted in compliance with Equal Housing Opportunity laws. Effective performance results in increased operating results for the community.

Customer Service:

• Accurately record and follow-up on all prospects that acquire about the property.
• Handles all walk-ins, telephone inquiries, on-line leads and other potential sales opportunities; maintains traffic reports; conducts call-backs within 72 hours. Greets prospective residents and show units (when necessary).
• Complete and/or oversee lease renewals; follows-up on all aspects of the lease renewal process as well as lease signing.
• Handles all resident related issues to RPM; serves 3-day notices to perform when necessary; keeps accurate records of all resident correspondences and reports resident related issues to Regional Property Manager.
• Rent Collection/Banking
• :
• Manages rent collection process, achieving to collect all rent.
• Prepares and serves rent delinquency notices: 3-day notice by the 4th of each month, friendly reminders for small balances as necessary, and 24-hour impending legal action notices on the 8th of the month; report delinquent residents to Regional Property Manager. Must understand basic addition, subtraction and division.
• Collects deposit for units and rent from current residents; posts collected rent and other payments on a daily basis. Enters all delinquency notes as needed. May occasionally need to take deposits into the bank. Must possess a valid driver’s license.

General:

• Directs the daily operations and employees of the property and office; ensures adherence to company policies and procedures to maintain an orderly, positive and productive workplace.
• Markets the property internally, making residents aware of referral and other programs; places weekly residents calls.
• Builds and maintains positive relationships with residents, vendors and staff.
• Participates and oversees marketing efforts; monitors staff traffic reports, use of guest cards and call backs; keeps records of monthly advertising; completes comparison grids quarterly.
• Inspects property, including signage and curb appeal, daily; reports any deficiencies to Property Manager.
• Review employee timecards accurately, meets required deadlines for processing. Makes necessary edits accurately. Has a good understanding of current Owners policies in regard to payroll/timekeeping.
• Maintain occupancy of property; moves residents in within 15 days of unit being vacated; reviews and approves rental application; signs move-in paperwork.
• Performs and/or oversees move in /move out process; ensures turnover are scheduled for completion within 3-5 days.
• Oversees the completion of maintenance requests with 24-hour; ensure the residents are contacted if there is a delay.
• Oversees the timely completion of preventative maintenance program.
• Completes daily, weekly and monthly reports as directed by RPM and other appropriate personnel in the corporate office.
• Maintains and updates all web-sites with the most current information.
• Walk the property and all vacant units daily; ensures market path is clean. Ensures leasing office is clean and orderly; replenishes snacks as needed. Ensures model apartment and/or all target units are open, spruced and ready for tours.
• Ensures all model and/or target units are closed with the light’s AC/heater off at the end of every day.
• Acts as a team member with all associates
• Complies with all policies and procedures as outlined in the Employee Handbook

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person