Title: On-Site Technical Support Analyst, II
Industry: Manufacturing
Type: Contract-to-Hire (6-12 months)
Location: Shelby, Michigan (fully on-site)
Compensation: $35-40 per hour W2 including Health, Vision, Dental Insurance
Eligibility: Open to all candidate eligible to live and work in the United States without sponsorship

Job Summary
The On-Site IT Support Analyst II is a Tier 2/3 position that supports all computer related functions. The Analyst II performs a variety of duties including, but not limited to, computer troubleshooting in an office/ plant environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom plant related software. This position assists customers and peer groups with troubleshooting application and hardware installations.

Qualifications

• Bachelor’s Degree 3 Years’ experience (or, A.S. 5, No Degree 7) -- Required
• At least one relevant industry certification highly preferred (i.e. MCSA, A , Network , Security )
• Working knowledge of Microsoft Azure Cloud and On-Prem Active Directory, Microsoft M365 technologies (Teams, meetings, OneDrive, Enterprise Apps, Intune), Windows OS, Apple iOS, administration and security, deployment and management, automation technologies
• Experience with performing extensive hardware, network and software troubleshooting.
• Hands on experience on LAN/ WAN Networks; working and managing a switched network.
• Experience on how to make LAN cables, working with Wi-Fi/ Access point configurations
• In depth knowledge of MS Teams, and other video conferencing and projection solutions
• Experience with Audio/ Visual (A/V) set-up and conference room troubleshooting.

Competencies

• Strong verbal and written communication skills; will interact with end-users of varying technical backgrounds
• Excellent problem-solving and critical thinking abilities to diagnose and resolve IT issues efficiently
• A strong commitment to providing excellent customer service and a patient, friendly demeanor
• Ability to work effectively in a team and collaborate with other IT professionals.
• Efficiently manage and prioritize multiple support requests and tasks.
• Stay updated on the latest technology trends and adapt to new tools and technologies.
• Understand IT security best practices and the ability to enforce security policies.
• Result-oriented; Decisive; Situational Awareness; Independent Learned; Collaborative; Interpersonal
• Ability to lead through ambiguity and make decisions and plans with minimal information.

Duties

• Provide advanced technical support and assistance to end-users, resolving hardware and software issues promptly and effectively.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, and other computer peripherals.
• Install, configure, and troubleshoot software applications, operating systems, and updates. Ensure software compliance and licensing.
• Manage user accounts, permissions, and access control, including password resets and account provisioning/de-provisioning.
• Identify and resolve network connectivity and general IT-related issues for end-users. Escalate complex problems to higher-level IT teams when necessary.
• Maintain detailed records of support requests, solutions, and configurations. Create and update technical documentation and knowledge base articles.
• Implement and enforce security policies and best practices, ensuring the protection of sensitive data and compliance with security regulations.
• Experience with A/V conference room equipment and conference room troubleshooting.
• Collaborate with other IT teams, including desktop engineers, network administrators and system administrators, to resolve issues that require cross-functional expertise.
• Provide training to end-users on hardware and software usage, best practices, and security awareness.
• Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
• Manage relationships with hardware and software vendors to facilitate warranty claims, repairs, and procure necessary equipment.

Job Types: Full-time, Temp-to-hire

Pay: $35.00 - $40.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)

Ability to Commute:

• Shelby Township, MI (Required)

Ability to Relocate:

• Shelby Township, MI: Relocate before starting work (Required)

Work Location: In person