DIRECTOR OF OPERATIONS & PARTNER PROCUREMENT

WRiTE BRAiN WORLD is seeking a Director of Operations who is a proven leader in operations with experience in a fast-paced, hyper-growth environment.

ABOUT WRiTE BRAiN WORLD:

Based in Los Angeles, WRiTE BRAiN WORLD is a small-sized but growing education company with programs implemented in all 50 states, during and after the school day. WBW’s curricula is the only in the world in the fun and academic art of children’s book authoring. WRiTE BRAiN’s mission is to empower students and educators through unparalleled educational programs that increase literacy, inspire creativity, and boost much needed self-esteem, delivering whole student development.

WBW offers a suite of social-emotional (SEL) skills-building programs and SEL is intentionally imbedded in every lesson plan, across all grade levels. Building writing, reading, speaking, and listening literacy, and social-emotional skills through standards-aligned, project-based English Language Arts and Development experiences, WRiTE BRAiN’s curricula and programs increase academic and personal confidence in students, while inspiring beleaguered educators in equal measure. Nearly 175,000 students have been served, with over 90% burdened by high-poverty and/or low academic performance. Around 75,000 of students using WBW are classified as English Learners.

** SEE www.writebrainworld.com TO WATCH IN SCHOOL AND AFTER SCHOOL VIDEOS.**

ABOUT THE ROLE:

You will work directly with and report to our Chief Executive Officer and very closely with our Senior Manager of Organizational Partnerships. As the Director of Operations, our Operations/Company Coordinator and others will report to you directly. You will manage the existing support team and help to expand it. In your role, you will apply your heightened skills to continuously improve all aspects of WRiTE BRAiN’s operations and logistics. You will assess and analyze metrics, optimize follow-up processes to increase closed sales to education partners, maintain oversight of conference planning, oversee WBW’s warehouse and fulfillment center activities, and fully manage all communication and uploading of new orders to our fulfillment center. You will work closely with WBW’s outsourced logistics partner and manage operational team to ensure our partners have a second-to-none “customer care” experience with WRiTE BRAiN across all phases.

WHAT YOU’LL DO:

• Develop Key Performance Indicators for Operations
• Maintain a culture that prioritizes efficiency and quality through communication, action, and accountability
• Perform gap analysis in process and procedures and develop and implement Standard Operating Procedures as needed
• Work cross functionally to improve processes, support inventory control issues, address production bottlenecks and increase productivity
• Build an Operational budget and a tracking system to ensure cost expectations are being met
• Solve problems using data and develop quantitative measures of success
• Ensure that all purchase orders from partners/customers are invoiced in Quickbooks and shipped from the office here in L.A. or our fulfillment warehouse in Valencia, CA
• Communicate with partners about Purchase Orders, Shipping logistics, and fulfillment questions
• Provide support to the CEO and team by sourcing shipping and fulfillment pricing from vendors
• Coordinate with the design team and printers regarding printing & delivery of new materials
• Track published book orders from submission, through internal processes, to shipment from our out of state publishing/printing partner, intervening when necessary to troubleshoot issues
• Communicate enthusiastically and professionally with all partners, directing their questions to other staff members promptly when necessary
• Effectively prioritize to meet demands of a fast-paced and dynamic company
• Record data in Insightly CRM (customer relations management system) as needed, and with great attention to detail
• Work with focus on supporting CEO, communicating directly and often
• Pack palettes with all materials needed for presentations, bag drops and booths at educational conferences nationwide - managing extra workers as needed
• Coordinate with WRiTE BRAiN team to meet shipping deadlines in advance of all conferences.
• Coordinating with conference staff around materials shipping, display, packing guidelines and deadlines.
• Organization & Inventory of commonly used packing materials, curriculum

KEY QUALIFICATIONS INCLUDE:

• 10 years experience as a leader in operations managing teams of people in an operational setting (preferably in a startup environment)
• You are looking to invest your energy into a job you care about and stay in
• Detail-oriented, multi-tasker, with proficiency in a variety of programs (Mac-savvy, Google Suite, Dropbox, Panda, CRM –Insightly, or similar)
• Ability to work with and develop operational performance metrics (efficiency, quality, throughput, costs)
• Able to work well under pressure while managing competing demands and tight deadlines
• Experience working with many different personalities and management styles, and is flexible to meet the demands of a small business
• A good match for a team with an “all hands on deck” kind of attitude
• Comfortable moving between working in the business and working on the business
• Ability to communicate clearly using excellent written and verbal skills
• Strong organization skills with meticulous attention to detail
• Flexible mindset to change, create or adapt to new processes
• Must have your own car

IMPORTANT: This role requires your physical presence at our office in Hollywood area of Los Angeles. We have the luxury of being in a large house on a business block in a safe and desirable area. Every office has a door that closes and window(s) that open. There is a large deck. DO NOT APPLY IF YOU ARE NOT BASED IN THE LOS ANGELES METROPOLITAN REGION.

Salary is competitive and negotiable, based on experience.

****Please send cover letter and resume to stephanie @ writebrainworld.com****