WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories.

WSA hearing aids are recognized as the premium hearing care solution in the industry.

Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories.

Additional questions regarding connectivity of accessories to other devices, general app usage and troubleshooting will also be handled.

• Apply technical and problem-solving skills to identify and resolve problems or questions from consumers.
• Document all activities by logging patient contacts and support incidents (problem to resolution) into our Salesforce system.

REQUIREMENTS :

• Bachelor's (preferred) or equivalent combination of education and at least 2 years of technical consumer helpdesk support experience.
• Consumer Helpdesk Support : 1 year (preferred)
• iOS and Android phones : 1 year (preferred)
• Windows : 1 year (preferred)
• Excellent verbal and written communication skills are necessary, in addition to interpersonal skills.
• Experience working closely with other team members in a virtual environment.
• The ability to communicate technical information and instructions effectively.
• A thorough understanding of both Apple iOS and Android operating systems and app installation and troubleshooting.
• Must demonstrate the ability to understand new concepts and apply their current knowledgebase to solve evolving problems.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Last updated : 2024-06-19