As a Field Specialist, you will be responsible for providing operation support (Monday-Friday late-afternoon to evenings), conducting service audits, providing working interviews/onsite training and shadow training with our current WSI Service Technicians to develop Standard Operating Procedures (SOPs).

You will work in collaboration with our administrative team to ensure client satisfaction and oversight of a part-time workforce responsible for service provided nightly. This position is part time and requires 5-10 hours per week on average.

Position Start Date: 06/17/24

Employment Type: Part-time

Work Week: Monday Through Friday

Scheduled Start: 6:30 PM

Average Shift Length 1-3 Hours

Type: Supervisor- Valet Trash & Recycling

Responsibilities

• Provide support to executive staff, WSI Service Technicians and residents at client communities.
• Coordinate with staff to ensure all shifts for resident doorstep trash and recycle valet pick-ups are fulfilled, including directing substitutes for fill-ins as needed. In the event no substitutions are available, responsible for working with the team to cover shifts.
• Audit and train onsite at properties regularly to assess resident and WSI Service Technician compliance and to develop standard operating procedures (SOPs) as needed.
• Makes decisions in consideration of property management, staff and residents.
• Uses critical thinking skills to forecast and resolve any customer service issues, problems or emergencies identified onsite during service.
• Effectively plan, be well organized and manage time.
• Other duties as assigned

Operational Support

• Assist with new community setups including trash and recycling bin distribution, flyer delivery and SOP management.
• Drive to job sites within the assigned area

Qualifications

• Reports to the WSI Trash & Recycling Valet Business Development Manager
• High school diploma or GED equivalent.
• Must be at least 18 years of age.
• 2-3 years prior managerial/team oversight experience.
• Must be authorized to work in the United States and must be willing to be subject to a criminal background check.
• A valid Driver's License and ability to operate a motor vehicle in Utah is required. (Valid documentation included but not limited to Auto Liability Insurance and Driver's license must be maintained.)
• Must be able to physically lift and transport up to 50 lbs. and able to work at indoor and outdoor environments during various weather conditions.
• Must be able to ascend or descend stairs and walk for prolonged lengths of time.
• Makes informed decisions with consideration of customer/associate impact, ensuring maximum quality of service.
• Ability to collaborate within an environment that requires evolving work demands and processes.
• Ability to manage stress and de-escalate customer service issues.
• Must be conscientious, reliable, detail-oriented and exhibit a friendly and helpful attitude towards property management, staff and residents.
Adhere to company core values- We serve and respect everyone- We strive to exceed expectations- We serve with Integrity We are environmentally responsible- Together we make a difference.

Equal Opportunity Employer Statement

WSI Trash & Recycling Valet is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. WSI Trash & Recycling Valet makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Company Description

WSI provides highly compensated opportunities for the right candidate. As a family friendly, family-owned business, we strive to create friendly working environments. We highly value our Service Technicians and their contributions to the communities we serve. WSI Trash & Recycling Valet is a national award-winning Trash & Recycling Valet vendor for Apartment and Multifamily Communities. WSI introduced the concept of Trash and Recycling Valet service to Utah in 2010 and continues to experience significant growth due to our commitment to providing recycling valet in addition to trash valet.

We offer an Employee Referral Bonus Program.