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Job Description | Field Engineer
Classification: Hourly, Non-Exempt
OVERVIEW
WSI Technologies (WSI) provides our customers with mission critical intelligence products and services, offering public safety and child advocacy professionals the power to access information and collaborate in real time to better serve their communities. We are proud to have been named a 2023 SBDC Small Business of the Year Award Winner as well as recognized by the Indiana Tech community as a 2023 MIRA award nominee in the Exceptional Employer category.
JOB DESCRIPTION
Reporting to the Manager, Technical Implementation, the Field Engineer is responsible for performing high quality installations to ensure WSI Technologies’ products and solutions perform flawlessly at any of our enterprise, public safety, and local county customers. This role is also responsible for providing timely support of Tier 2/3 break-fix requests, and ensuring response times comply with customer’s SLAs.
Responsibilities include configuring MS desktop and server operating systems along with WSI Technologies software applications, via onsite direct connect and remote desktop connections to provide immediate support. You will be required to communicate directly with customers via phone, email, and/or messaging applications, to coordinate and update on installation and repair efforts, while ensuring those communication details are relayed in a timely manner to the appropriate WSI Technologies staff.
The successful Field Engineer is a continuous learner who is always seeking product knowledge through various media, and growing their technical and customer service skills. This key role focuses across all WSI Technology solution offerings and drives business results through improved technical support closure times, the reduction of project timelines leading to faster revenue recognition, and increased customer satisfaction.
POSITION RESPONSIBILITIES:
QUALIFICATIONS:
Full Time
Business Services
$90k-109k (estimate)
06/13/2024
12/08/2024
wsitechnologies.com
Davenport, IA
<25
Business Services
The job skills required for Field Engineer include Installation, Customer Service, Problem Solving, Technical Support, Communication Skills, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Engineer positions, which can be used as a reference in future career path planning. As a Field Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Engineer. You can explore the career advancement for a Field Engineer below and select your interested title to get hiring information.