WTHN is making modern wellness rooted in Traditional Chinese Medicine accessible. We offer acupuncture, cupping and ear seeding services as well as a curated wellness boutique. Our Flatiron studio is a beautiful healing oasis where our clients come to escape and heal.

We are seeking an experienced (5 years) retail manager and enthusiastic people leader. This role will be responsible for overall performance at our Flagship studio in Flatiron including excellence in operations, exceptional hospitality, and revenue growth while cultivating a high-performing team and collaborative culture.

This role will report directly to the Director of Field Operations.

THE RESPONSIBILITIES

• Oversees the performance and development of employees, including daily and weekly accountability, performance evaluations, regular coaching, and training.
• Able to prioritize tasks and pivot to the needs of the business.
• Hands-on leader who thrives spending time on the floor while providing strategic, in-the-moment guidance.
• Able to identify and cultivate a team of top-talent to support the vision and mission of WTHNs initiatives.
• Onboards, develops, and trains all employees
• Provides developmental feedback and coaching to all members to set and achieve goals.
• Upholds operational policies, procedures to optimize performance and ensure consistent client experiences.
• Able to uphold HIPAA compliance throughout the studio and hold the team accountable to HIPAA standards and policy.
• Presents exemplary client experience through exceptional hospitality and cultivates a team to be hospitality stars.
• Owns the staff schedule adhering to local laws and optimizing schedule execution.
• Monitors, analyzes, and takes tangible action on KPIs to identify areas for improvement and develop action plans to drive operational efficiency, productivity, and meet exceed financial goals.
• Owns store revenue, expenses, and margin targets providing regular updates to leadership and building a holistic business plan including retail and treatments.
• Fosters a culture of excellence, teamwork, and continuous learning and improvement within the Studio team across clinical staff, facilities, and front of house.

THE BENEFITS

• Medical, Dental, and Vision Insurance
• HR Benefits
• Healthcare Flexible Spending Account (FSA)
• Paid Time Off
• 401(K)
• Pre-Tax Commuter Benefits
• Complimentary staff acupuncture and herbs
• 30% off all retail products
• 15% off services and products for limited family & friends

THE LOGISTICS

• Work Schedule. This role is expected to be fully present on the ground in Studios working with managers and team members. The role may require working some non-traditional hours when needed by Studio teams as well as some nights, weekends, and holidays.