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The Associate Client Advocate (ACA) is responsible for supporting the client relationship and the strategy development, and execution at the insurance program level in conjunction with a Producer, GCA, or CA in a Industry Vertical or Geography Division.
The Associate Client Advocate owns client service activities and client engagement of those activities through daily coordination of WTW resources (GSD). They are the primary point of contact for providing all service, escalation, and placement in order to meet the client’s insurance and risk management needs. The Associate Client Advocate has a strong connection to the client’s business and fundamental understanding of its industry. The Associate Client Advocate supports opportunities to maximize the profitability of existing clients by account rounding and may support new business efforts.
The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, and assist and respond to defensive RPFs and attend oral presentations where required.
As an ACA you are expected to have:
As an ACA you have the potential to serve as a mentor, or a partner/ team member or a Team Lead.
The Role
Full Time
$73k-96k (estimate)
07/01/2024
08/28/2024