74 Front Desk Agent Jobs in Columbia, SC
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Wyndham Garden & Hawthorn Extended Stay is Hiring a Front Desk Agent Near Columbia, SC
*** DO NOT CALL HOTEL REGARDING APPLICATION STATUS***
The Wyndham Garden in Columbia
is hiring Front Desk Agents for a Front Desk Position
Second Shift (3pm to 11pm)
Third Shift (11pm to 7am)
1 years of Hotel Front Desk experience preferred but not required.
- Must be Flexible. Willing to work Am and Pm shifts!
- Full Time or Part time status to be determined once training is completed.
Job Purpose:
The front desk is often the first point of contract and the first impression for guests. Warm knowledgeable service and helpful guidance and reassure guests they've made the right choice to stay with us.
Duties and Responsibilities:
- Welcome guests in a friendly, prompt, and professional manner, also recalling returning guests.
- Check guests in, issue room keys, provide information on hotel services and room location.
- Ensure required identification is taken from guests at check-in line
- Answer phones in a prompt and courteous manner
- Up-Sell rooms where possible to maximize hotel revenue
- Answer, Record, and Process all guest calls, messages, requests, questions, or concerns
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established hotel procedures
- Communicate any outstanding guests requests or issues to management that may require action
- Take action to resolve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all time. Immediately report ant health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedure
Qualifications:
- Minimum High School Diploma or GED
- One Year of Hotel Front Desk Preferred but not required
Requirements:
- Basic Computer skills to operate property management Applications
- Strong Communication Skills
- College Level Verbal Articulatory Skills
- Being Passionate about servicing guests
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Job Types: Full-time, Part-time
Pay: $11.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person
Job Summary
Full Time | Part Time
$26k-34k (estimate)
05/21/2024
06/29/2024
The job skills required for Front Desk Agent include Credit Card, Communication Skills, Property Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.
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