By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Senior Analyst of Operations Planning will assist in the analysis & execution of the Wyndham Hotels & Resorts competitive intelligence & customer experience programs, which is critical in supporting the operational, revenue generation, brand, loyalty and customer strategies of the organization.The role will be a primary contact for the following teams: operations, marketing, digital, loyalty, finance, & other related franchise services. This individual will query, model, and analyze large quantities of data for both recurring and ad hoc reporting. In addition, the analyst will assist in preparing monthly and quarterly insights, periodic brand presentations, insights and analysis. 

• Generates innovative insights, working with business partners in developing and analyzing data to drive actionable results.
• Provide ad hoc analysis to assist Field Operations & Salesforce teams. 
• Generate out-of-the-box reports & exports through data querying, modeling & ETL methods.
• Lead cross-functional teams responsible for implementing and optimizing the customer experience and competitive intelligence platforms.
• Assist with monthly, quarterly, annual reports requested by WHR leadership.
• Manage incoming questions, concerns, or issues from all WHR customers & partners.
• Understand third party portal data, processes & workflows to assist team & partners with escalations.
• Keep up with industry trends and best practices and provide industry trend data, competitive, & holistic analysis.
• Prioritize the needs of franchisees and guests, ensuring that the platforms deliver value and enhances the overall experience. 

• Ability to prioritize responsibilities and flex as needed.
• Strong communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to conceptualize data using multiple sources.
• Excellent organizational skills and attention to detail.
• Ability to work cross-functionally as well as independently with limited direction from supervisor.
• Must consistently live the Count On Me! culture. Passionate about guest satisfaction. 

• Bachelor’s Degree in business related field, master’s degree is preferred not required.
• Must have 3-4 years’ experience in an analytical role.
• 1-2 years of SQL experience generating custom reporting required.
• Experience in hospitality, travel or tourism is an advantage.
• Knowledge of and hands on experience with third party portals and their reporting capabilities.
• Strong experience using Microsoft Excel; functions, formulas, pivot tables, v-lookups; data modeling, VBA, or ETL plugins a plus.
• Familiarity with data visualization tools such as Tableau, Power BI, or InforBirst, as well as Salesforce or other CRM platforms.
• Experience evaluating large qualitative data sets required.