Full Job Description

GENERAL PURPOSE

Hires, trains and directs the banquet staff in servicing all banquet activities in order to ensure a successful function and repeat business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, and buffet and parade types of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals.

· Supervise housemen and be able to direct and assist in the placement of tables, chairs, staging and other room sets.

· Supervise the setup of function rooms to include placement of linens, silver, china, and glassware according to event order specifications. Visually inspect function rooms and equipment prior to functions for cleanliness, proper inventory, and set up.

· Familiarity with the basic operation of AV equipment.

· Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.

· Supervise clean-up of function room and proper breakdown and storage of equipment.

· Enter billing information into system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.

· Check staff attendance according to schedules, adjust and reassign server stations, as necessary, in order to provide quality service during functions

· Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS

· Attends meetings such as menu meeting.

· Orders supplies and linens for functions from Purchasing and Housekeeping departments.

· Separates, posts, and distributes event order sheets.

· Assist servers and captains with the execution of events according to the event order and Hilton quality standards.

· Assist with other duties and projects as directed

PHYSICAL REQUIREMENTS

Physical Activity Frequency
Sitting Occasional
Walking Frequent
Climbing stairs Frequent
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Rare
Taste Rare
Lifting/Carrying(# lbs) Frequent – up to 50 lbs.
Travel Rare

JOB QUALIFICATIONS

Knowledge, Skills and Abilities

· Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations and etiquette.

· Knowledge of the appropriate table settings and service ware.

· Knowledge of all applicable federal, state and local health and safety regulations.

· Comprehensive knowledge of the English language in order to read event orders and effectively communicate with guests and employees.

· Basic mathematical skills.

· Ability to grasp, lift, carry or transport up to 40 pounds.

· Ability to operate various food and beverage equipment present at a function.

· Ability to set realistic goals and standards.

Education/Formal Training/Certifications

High school education or equivalent preferred

Any combination of education, training or experience that provides the required knowledge, skills, and abilities

Job Type: Full-time

Pay: $42,900.00 - $54,900.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends as needed

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person