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XACT is Hiring a Customer service specialist Near Orlando, FL
Job Description
We are looking for energetic individuals that have an interest in providing our client's customers with excellent customer service support from our office in Orlando, Florida.
An Inbound Customer Care Professional is responsible for fielding inbound telephone calls, internet chat requests and inbound email requests in a fast-faced, dynamic environment with a focus on customer support using the phone, Internet and computer skills. Training provided.
This is a Customer Service project for seasonal help that will last 90 days. Team members who excel may be asked to continue the permanent team ongoing.
Requirements
Must speak fluent English.
Be able to type 40 words per minute or greater
A computer and workstation are provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Benefits
- Everyone needs time to relax and enjoy life. At XACT, we’re firm believers in a work-life balance. Our PTO (paid time off) program allows team members to earn paid time off that they can use to enjoy life outside of the office.
- Although we’re open 24 hours a day, we believe in flexible scheduling that allows your work to become an integrated part of your life.
Set schedules, split shifts and on-demand shift availability are some of the many scheduling options.
- Full-time team members have the option of joining a company group plan (once they meet eligibility requirements) through United Healthcare, our medical insurer.
- Smile confidently! Here at XACT, we offer dental insurance through Sun Life to eligible team members. With low and high benefit offerings, you’ll be able to find a plan that’ll make you grin.
- We see you, too! We’re proud to offer VSP vision insurance to eligible team members. With great coverage and savings on glasses and contacts, its plain to see why it’s a good choice.
- In addition to standard insurance options, we’re also proud to provide our team members with supplemental products through Allstate, such as accident, disability, and other choices.
- Relax it’s expected! We’re happy to provide our team with safe, comfortable working environments with your safety in mind.
Our call centers provide employee lounges, quiet spaces, and comfortable places to work.
We’re just one big family here, so pull up a seat and join in. You’re an employed team member with us, not an independent contractor.
No need to worry. Whether you’re sitting in our contact centers or the comfort of your home office, rest assured that we’re here to provide you with the tools, technology and support you need to be productive and confident.
Our team member support center is available 24 7 to assist you.
Requirements
Must speak fluent English. Be able to type 40 words per minute or greater The ability to travel to our call center located in Unity, ME.
A computer and workstation are provided for your use in the call center. Must be able to sit for extended periods of time in a chair.
Last updated : 2024-08-19
Job Summary
Full Time
Business Services
$37k-46k (estimate)
08/21/2024
09/02/2024
myxact.com
ORLANDO, FL
100 - 200
1998
LYNN FICK
<$5M
Business Services
Related Companies
About XACT
XACT has been providing contact center solutions for more than 35 years. Our experience provides a seamless, cost effective integrated solution for your business or organization. XACT specializes in custom designed solutions for those companies who do not fit in a cookie cutter mold. XACT believes in a partnering method of communication. It's your call, chat and email that you are entrusting to us and XACT takes that responsibility seriously. XACT's service offerings include Help Desk, Web Support, Virtual Receptionist, Order Entry and Marketing. XACT's goal is your bottom line. By providing y...ou with a quality, cost effective service, we help bring results to your bottom line. Outsourcing allows you to let the professionals create a solution modeled to your business that allows you to focus on other important needs of your business. XACT is a company where experience meets innovation. Testimonials: Ive had the privilege of using XACT for a Help Desk service that provided phone and email support to our customers for a complex web-based software program. They are a dedicated team of individuals that always worked proactively and cohesively to ensure the best possible service was provided to our customers. They truly understand the value and significance of exceptional customer service always striving to go above and beyond the normal call of duty. I highly recommend the team at XACT, and they work they have done for us.
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The job skills required for Customer service specialist include Customer Service, Call Center, Scheduling, Customer Support, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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They help customers with their queries and complaints.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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