** Ops Support Specialist Job**

Location(s): TX - Amarillo

**Summary** Responsible for supporting corporate level applications across the enterprise. Focus on improving business operational results and processes including design, development, integration and implementation of day-to-day processes, organization and technology solutions. Drives consistency and change by providing expertise and leadership to monitor continuous process improvement, and manage change. Develops and leverages a thorough understanding of and experience in enterprise applications and infrastructure to increase efficiencies, ensure consistency, and added value. **Responsibilities**

* Effectively use monitoring tools and respond to alerts that impact the environment.

* Monitor automated batch processing tools to ensure that all agreed service levels are met. Ensure the Problem and Escalation Management procedures are correctly followed and that all problems are recorded in the appropriate problem management tools.

* Provide support and coordination for Severity Incidents, to resolve communication issues related to resolving business duty manager led situations. As a member of the operations team, answer daily calls for support related to operations lead issues. Ensure resolutions and documentation requirements are followed in resolving issues and assigning the operations incident to the proper area for Root Cause Analysis.

* Anticipate, develop, and coordinate special projects in conjunction with operations leadership. Determine and develop operational improvements, track results and ensure tangible improvements are documented and communicated.

* Assess, enhance and upgrade technical areas and work with system owners to address system issues and improve performance. Ensure system changes are incorporated and communicated effectively.

* Maintain process documentation and steps for supporting all applications. This would include interaction with customers and vendor led support issues.

* Ensure all control center, emergency response, and dispatch processes, and administrative processes are followed and in compliance with company regulatory requirements.

* Communicate the critical project elements and gain organizational buy-in to successfully complete improvement projects identified by management. Create improvement projects which integrate organizational and technology changes. Effectively manage and assist others in managing change.

**Required**

* AS/AAS/BS in related degree field, entry level certifications from accredited organizations, or equivalent documented experience.

* At least 2 years experience in Operations, process management, process improvement in IT Operations

* Excellent oral and written communication skills are required

**Preferred**

* Experience in leading teams

* ITIL Foundations Certification

* Experience with ServiceNow

* Experience with Customer Escalation

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**COVID-19 Vaccine Requirement**

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, Xcel Energy requires all persons be fully vaccinated or receive a formal medical or religious accommodation prior to their start date, unless prohibited by state or local law.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.

Posting Notes: TX - Amarillo || TX - Amarillo || United States (US) || Customer And Innovation || 56779:IT-Client Support Leader || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $26.00 to $36.33 per hour

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

to see our benefits

Requisition Number: 40952

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

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**ACCESSIBILITY STATEMENT**

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