28 Customer Training Specialist Jobs in Honolulu, HI
Xerox is Hiring a Customer Training Specialist Near Honolulu, HI
Description & Requirements
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For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
- Call and schedule training with customers.
- Coordinate and perform thorough end user equipment training so our customers are enabled to benefit from all applicable equipment functions.
- Ensure that all end users are comfortable with all Print Driver Functions to improve our customers efficiency and drive prints to our devices.
- Provide thorough training to enable end users to perform routine end user maintenance such as proper loading of paper and toner as well as proper clearing of misfeeds
- Ensure clients are enabled to perform functions such as meter reads, determine toner levels and other reporting functions.
- Familiarize customers with ordering supplies and placing service calls.
- Include leave behind materials needed to help customers better utilize the equipment.
- Confirm that training goals have been met and confirm that we have closed the loop on Delivery and Installation.
- The Customer Training Specialist also shares responsibility to advance the Product Training of the salesforce by advancing Xerox Office Technology knowledge or answering customer questions, the CTS shall schedule regular Xerox Office Technology training meetings or individual Xerox Office Technology training seminars with the salesforce.
- The CTS position requires a substantial amount of expertise regarding the full Xerox Product Line.
- Requirements include completing all e-learning on Xerox Office Technology.
- Expertise in each Xerox product including all features and all relevant specifications.
- Required knowledge of placing service calls, ordering supplies and knowledge of key contacts and numbers to introduce our customers to our company.
- Working knowledge of our company website to instruct customers to important links which enable them to place service calls, order supplies, enter meter reads or communicate concerns.
- Continual updates on print driver and software solutions for Xerox.
- Perform quarterly product presentations for skill evaluation.
- Complete weekly reports.
- Sales Meetings Attended.
- Product Training Completed.
- Customer Trainings Completed.
- Personal Training Completed.
- Calendar Weekly Activity.
- Displays a willingness to be trained on digital office equipment
- Strong time management skills
- Experience using smart phones, laptops, and tablets with exposure to Microsoft Office (Word, Excel, and Outlook)
- Excellent oral, written and presentation communication skills
- Organizational and Time Management Skills
- Team Oriented and Self-Motivated
- Previous experience with software and hardware updates preferred
- Familiarity with networking and internet connectivity preferred
- Experience with copiers and printers preferred
- Valid driver’s license and reliable transportation
- Competitive compensation (hourly compensation and applicable overtime)
- Comprehensive benefits offerings (including medical, dental, vision, life insurance)
- Retirement Plan – 401k
- Paid holidays, personal choice days, and paid time off
- A culture that offers flexibility and a healthy work life balance
Job Summary
Full Time
Wholesale
$56k-76k (estimate)
07/22/2023
08/25/2024
xerox.com
ALBANY, NY
>50,000
1906
Public
$5B - $10B
Wholesale
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About Xerox
Xerox is a Connecticut-based technology company that provides digital scanning and printing devices, document management, and other graphic communications solutions.
The following is the career advancement route for Customer Training Specialist positions, which can be used as a reference in future career path planning. As a Customer Training Specialist, it can be promoted into senior positions as a Customer Service Training Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Training Specialist. You can explore the career advancement for a Customer Training Specialist below and select your interested title to get hiring information.
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