25 Onsite Service Technician - Waco, TX Jobs in Waco, TX
Xerox is Hiring an Onsite Service Technician - Waco, TX Near Waco, TX
We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional onsite service technicians to delight our customers.
Primary Responsibilities:
- Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement in order to manage customer relations and optimize customer satisfaction.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required.
- Deliver customer training on assigned products to improve end user knowledge of equipment functionality.
- Electro-mechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
- Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
- Valid driver's license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially regarding electrical components.
- You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
- Comprehensive understanding of our company and customer service culture
- Clear expectations in reference to call load, territory alignment and client satisfaction.
- Thorough knowledge base of the equipment and inventory needs to support your territory.
- Able to actively and correctly complete service calls independently.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
Job Summary
Full Time
Wholesale
$45k-58k (estimate)
02/10/2024
10/27/2024
xerox.com
ALBANY, NY
>50,000
1906
Public
$5B - $10B
Wholesale
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About Xerox
Xerox is a Connecticut-based technology company that provides digital scanning and printing devices, document management, and other graphic communications solutions.
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