1 VOIP Technician Job in Livonia, MI
XFER Communications, Inc. is Hiring a VOIP Technician Near Livonia, MI
- This job is located in Livonia, MI*****
- Telephony support relating to technical issues involving all telecommunications systems: VoIP, voicemail, analog, and vendor specific hardware and software
- VoIP and traditional telecommunications systems design and implementation at client locations
- Design, implementation, and maintenance of IP telephony servers, switches, routers, and gateways
- Work with telecommunications carriers for ordering, installation, and troubleshooting of voice and data circuits
- Resolve system alerts and notifications from the remote monitoring and management system through service tickets
- Implement and support disaster recovery solutions
- System documentation to include system reviews and recommendations
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- In depth knowledge and expertise in VoIP protocols
- Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis
- Understanding of networks including cable modems, MPLS, and wireless
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Service awareness of all organization's key IT services for which support is being provided
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment
- Allworx
- Mitel/ShoreTel
- Wildix
- Vertical Communications
- Adtran
- Ruckus
- LifeSize
XFER Communications is the leading provider of voice and data solutions to business customers in Southeast Michigan. We are a rapidly growing company that puts our customers first while using technology to solve their business needs. We are looking for new team members that are willing to learn and grow in an exciting fast paced environment.
Job Summary
Full Time
$86k-106k (estimate)
05/24/2024
07/23/2024
xfer.com
Livonia, MI
50 - 100
Related Companies
The job skills required for VOIP Technician include Telecommunications, Troubleshooting, VoIP, etc. Having related job skills and expertise will give you an advantage when applying to be a VOIP Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by VOIP Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for VOIP Technician positions, which can be used as a reference in future career path planning. As a VOIP Technician, it can be promoted into senior positions as a Voice Communications Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary VOIP Technician. You can explore the career advancement for a VOIP Technician below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
