10 IT Operations Specialist Jobs in Pleasanton, CA
XOPS is Hiring an IT Operations Specialist Near Pleasanton, CA
Key Responsibilities:First-Level Support: Act as the primary contact for resolving issues related to hardware, software, and networking, ensuring timely and effective solutions for all users.
Engineering Application Management: Administer and support engineering applications, managing access controls and facilitating the smooth execution of software development processes.
Corporate Application Oversight: Manage standard corporate applications, such as the Office 365 suite, ensuring users have seamless access and functionality.
Mobile Device and Application Management (MDM): Utilize Microsoft Intune for comprehensive mobile device management, overseeing device compliance, application deployment, and security policies.
Identity and Access Management (IAM): Manage user identities and access rights using Microsoft Entra, ensuring secure and efficient access to all necessary systems and information.
Service Desk Management: Operate and maintain the service desk using Jira, handling ticketing processes, problem tracking, and resolution to maintain high service levels.
Requirements
- Proven experience as an IT Helpdesk Specialist, Systems Administrator, or similar role, with a strong background in managing IT operations and support
- Comprehensive knowledge of Microsoft 365, GitHub, MacOS, PC environments, Microsoft InTune, and basic networking concepts
- Advanced troubleshooting and problem-solving skills, with a history of effective issue resolution
- Familiarity with IT service management tools, particularly Jira Service Management
- Strong communication and interpersonal abilities, with the skill to convey technical information to a diverse audience
- Commitment to excellent customer service, attention to detail, and organizational prowess
- Relevant IT certifications like CompTIA Security , Microsoft Certified: Security, Compliance, and Identity Fundamentals, Microsoft Certified: Enterprise Administrator Expert, and CompTIA Network are preferred
- This is a full-time, onsite position based in our Pleasanton, CA office. The successful candidate will be required to report to the office 5 days a week
Job Summary
Full Time
$102k-127k (estimate)
06/05/2024
10/22/2024
seandmack.com
New York, NY
<25
Related Companies
The job skills required for IT Operations Specialist include Customer Service, Problem Solving, Networking, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Operations Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Operations Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Operations Specialist positions, which can be used as a reference in future career path planning. As an IT Operations Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Operations Specialist. You can explore the career advancement for an IT Operations Specialist below and select your interested title to get hiring information.
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