Skills: Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.

Strong understanding of software applications, databases, and operating systems.

Proficiency in languages (e.g., .NET/C#, PowerShell) and SQL.

Excellent problem-solving skills and attention to detail.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Experience with cloud platforms (e.g., Azure) and monitoring tools is a plus.

Key Competencies:

Technical Expertise: Deep understanding of software applications, databases, and IT infrastructure.

Analytical Skills: Ability to analyze complex issues and identify root causes.

Communication: Clear and effective communication with both technical and non-technical stakeholders.

Customer Service: Strong commitment to providing excellent user support and service.

Teamwork: Collaborative approach to working with cross-functional teams.

Adaptability: Ability to adapt to changing priorities and technologies.

Keywords:

Education:

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.