Representative

Role Summary

We are looking for Ambassadors to join our team. As a Representtative, you will assist customers with their digital experience using our application by providing an outstanding and personalized customer service experience. The ideal candidate can interact with new customers while remembering returning guests and making the customer feel welcomed and valued.

Key Results Area

• Assist guests with managing their accounts

• Navigate between multiple and concurrent computer applications, including phone, chat, and email

• Provide customer service when problems arise and help to find solutions

• Adaptability to the fluctuating needs of the business

• Assist customers by always providing exceptional customer service

• Complete all training as assigned by management

• Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing

• Scan QR codes to complete Activities- Follow QR code activities- hardware/ software updates when needed

• Perform audit activities when requested by the client

• Cart Maintenance: clean, retrieve and re-dock carts to the charging station daily

• Gather qualitative customer feedback while promoting the cart

• Proactively provide customer assistance while using the cart (any assistance needed or required) - this includes the payment functions, additional items that need scanning, and removal of items from the cart

• Additional duties as needed

Skills & Qualifications

• High School Diploma or equivalent

• Sound judgment and decision making

• Computer proficiency within a Microsoft Windows environment, specifically Microsoft Office

• Prior customer service experience required

• Excellent verbal, written, and interpersonal communication skills

XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.