About Us

XPEL, Inc. (NASDAQ: XPEL), XPEL is a leading supplier of paint protection film, window film and other products for the automotive industry and beyond. XPEL provides its customers with world-class training, customer support and marketing from corporate operations in six countries plus a global network of trained installers. XPEL is dedicated to exceeding customer expectations in providing high-quality products, customer service and technical support.

Core Duties

• Answering calls from customers and internal employees about the Company’ Design Access Program Software, including:
• Assisting with setting up (downloading software, drivers, TeamViewer etc.)
• Assisting with the installation, operation, and troubleshooting of cutting plotters
• Supporting customers with basic and advanced questions about commonly used functions of the DAP software
• Resolving technical problems with the DAP software to include escalated
• Provide end user training on basic use and functionality of plotter and XPEL DAP software
• Document and train on troubleshooting steps to resolve common errors with plotter
• Diagnose and resolve problems with plotter
• Provide technical assistance and support for XPEL DAP software
• Works with the IT team to conduct software testing prior to customer updates
• Maintain clear communication with customers and team members to ensure all issues are thoroughly resolved with focus on customer satisfaction.
• Consistently follow documented processes and procedures.
• Create thorough resolution documentation based on XPEL procedures.
• Participate in pre-release testing for new products when appropriate.
• Provide feedback to other departments to continue to improve our products and services.
• Provide troubleshooting support to Tier 1 teams via direct person-to-person support, chat room communication, and training sessions.
• All inbound calls will be logged into NetSuite using the then-current procedure

Job Requirements

• Associate degree in Computer Science or business-related field or 4 years of related experience beyond the minimum in lieu of a degree.
• Minimum of 4 years in Helpdesk Support Tier 1 Hardware and Software
• Minimum of 2 years in O365.
• Minimum of 3 years in Windows 10/11
• Maintenance support to Plotters is a plus.
• Strong communication skills
• Must be Solution Oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal communication skills.
• Must have good critical thinking and problem-solving skills.
• Spanish or is a plus.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• San Antonio, TX 78215 (Required)

Ability to Relocate:

• San Antonio, TX 78215: Relocate before starting work (Required)

Work Location: Hybrid remote in San Antonio, TX 78215