3 Technical Support Representative- Hybrid Jobs in Louisville, KY
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Technical Support Representative- Hybrid
$64k-83k (estimate)
Full Time
5 Days Ago
Xplor Technologies is Hiring a Technical Support Representative- Hybrid Near Louisville, KY
Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job DescriptionAbout the opportunityJoin our Xplor Pay vertical in the Central Technology Team as Technical Support Representative- Hybrid in Louisville, KY to make a real impact every day. We say that because we know that every code line we write, every interface we design and every conversation we have, is another opportunity for us to enrich our customers’ experiences.
ResponsibilitiesReporting into the Customer Support Manager, you will help us interact with customers via phone and email daily. Some of the other responsibilities include:
With this, we rely heavily on our engineers to be dynamic. Xplor is not the company (yet) where you’ll always have well-defined requirements and rigid processes. Our Engineers have a lot of input into the process and requirements. However, there can be challenges and ambiguity you as an Engineer have to overcome – and we know that’s not for everyone. The positive side of this is that you get to have a lot of say and ownership in the product and the process.
QualificationsWhat would make me a good candidate?We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required Qualifications For This Role
Additional InformationValues and Life at XplorOur Four Core Values That Guide Us From How We Hire And Recognize Our Team Members To How We Interact With Our Customers Day To Day
Make life simple
Build for people
Move with purpose
Create lasting communities.
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some Of Our Perks And Benefits Are
More About UsWe're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
Good to knowTo be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.
All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
Job DescriptionAbout the opportunityJoin our Xplor Pay vertical in the Central Technology Team as Technical Support Representative- Hybrid in Louisville, KY to make a real impact every day. We say that because we know that every code line we write, every interface we design and every conversation we have, is another opportunity for us to enrich our customers’ experiences.
ResponsibilitiesReporting into the Customer Support Manager, you will help us interact with customers via phone and email daily. Some of the other responsibilities include:
- Promptly respond to all inquiries in a courteous and efficient manner. This role will service customers using our credit card processing platform all across the country.
- Assist customers with technical support troubleshooting billing, chargeback, funding, and access questions, via telephone and chat
- Guide customers through trouble-shooting and programming on their credit card terminals and other types of hardware, also including assisting merchant with ensuring their own communication methods, including researching answers and guiding client through resolution in a timely, efficient manner
- Interact and coordinate with other departments and co-workers to resolve customer issues
- Adhere to established metrics relating to performance and efficiency
- Maintain accurate documentation of each exchange
- Follow up on cases that require further research or work
- Must be wiling to work weekends, some overtime and holidays if needed
- Continue to learn and take a proactive approach to professional and personal development by adding skills and knowledge as the business evolves
- High level of ownership to ensure we are taking care of each interaction
- Must live in Louisville, KY or the surrounding area
- Must be open to evening and weekend shifts
- Bilingual in Spanish & English a plus
- The average base salary pay range for this position is $16 - $19 USD
With this, we rely heavily on our engineers to be dynamic. Xplor is not the company (yet) where you’ll always have well-defined requirements and rigid processes. Our Engineers have a lot of input into the process and requirements. However, there can be challenges and ambiguity you as an Engineer have to overcome – and we know that’s not for everyone. The positive side of this is that you get to have a lot of say and ownership in the product and the process.
QualificationsWhat would make me a good candidate?We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required Qualifications For This Role
- High School Diploma or equivalent
- Previous call center or customer support experience
- Ability to multi-task and work well under pressure
- High intiative, organization and attention to details
- Team player, must work well with others
- Must speak clearly and persuasively in positive or negative situations
- Exceptional oral and written communication skills
- Listens well in order to ask leading questions for clarification
- Responds well to questions
Additional InformationValues and Life at XplorOur Four Core Values That Guide Us From How We Hire And Recognize Our Team Members To How We Interact With Our Customers Day To Day
Make life simple
Build for people
Move with purpose
Create lasting communities.
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some Of Our Perks And Benefits Are
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Flexible time off
- Access to free mental health support
- Flexible work location agreements
More About UsWe're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing ‘everyday life’ verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
Good to knowTo be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.
We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.
Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community.
All Information will be kept confidential according to EEO guidelines.
Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Job Summary
JOB TYPE
Full Time
SALARY
$64k-83k (estimate)
POST DATE
06/24/2024
EXPIRATION DATE
07/28/2024
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