27 Customer Care Operations (CLT) Jobs in Charlotte, NC
Xpress Global Systems is Hiring a Customer Care Operations (CLT) Near Charlotte, NC
Provide administrative and customer service support to Service Center Operations. Respond to internal and external customer inquiries; assist will call customers; prepare operations reports and perform systems data entry, with the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution, and being a part of a dynamic culture in a progressive industry.
Responsibilities
- Provide administrative support to Service Center Operations. Perform clerical functions including answering phones, making copies, data entry, and general correspondence.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Must adhere to XGS Customer Rules to create customer centric approach in all that we do.
- Respond promptly to customer inquiries.
- Will be required to adhere to pre-determined quality guidelines.
- Acknowledging and resolve customer complaints.
- Warm Transfer calls to other departments; identify and connect callers with appropriate company resource.
- Communication with external and internal customer questions and requests. Interface with customers via telephone, e-mail, web, and in person.
- Interface with customers regarding routes, deliveries, and pick-ups. May schedule driver appointments and assist in driver route assignments. May dispatch drivers as needed.
- Assist will-call customers in picking up freight.
- Assist in ensuring compliance with OSHA, Department of Transportation, and Federal and State regulations.
- Perform data entry and prepare standard reports.
- May assist in loading or unloading freight.
- Ability to work on XGS site while performing essential functions.
- Other duties as assigned.
- 1-3 years Clerical Experience, preferably in the transportation industry
- Warehouse and WMS experience preferred.
- AS400 experience preferred.
- Dispatching experience preferred.
- Forklift certification a plus
- Computer literacy required.
- Consistently maintains excellent personal attendance records.
- Sit for long periods of time.
- Manual dexterity to operate a computer and other office machines.
- Clear and understandable speaking voice for the purposes of telephone communication.
- Climb stairs.
- Occasionally stoop, kneel, or crouch.
- Correctable vision and hearing.
ENVIRONMENT Most work is conducted in a comfortable office environment but exposure to site conditions may also occur. Personal protective equipment must be worn in all areas as required. Although the work usually is not considered inherently dangerous, must be careful while performing onsite services.
This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. XGS reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.
Job Summary
Full Time
Transportation
$44k-57k (estimate)
06/07/2024
07/05/2024
xgsi.com
OKLAHOMA CITY, OK
500 - 1,000
1986
CHUCK SHIPP
$50M - $200M
Transportation
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About Xpress Global Systems
Xpress Global Systems brings innovation, efficiency, and scalability to the shipping and distribution of flooring products. We give our partners the intelligence and control they need to compete in a world of increasingly high customer expectations. Our success is built on core values that guide us in everything we do. XGS strives to be the best in class service provider in the nationwide transportation of floor coverings. We provide a broad range of services including LTL and Truckload, Return Management, Warehousing, Cutting, and Fulfillment for our valued Customers. With a never-ending focu...s on continuous improvement to our core competencies, at XGS we develop our services to meet our customer needs while creating an environment of learning and growth for our people.
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