Essential Function

• Regularly communicate with and resolve issues for Operations employees on a daily basis
• Configure and customize resource loading of assets deployed in the field with input from officers.
• Create and maintain documentation, application configuration, and assistance-related materials for users as new projects are developed and modified.
• Oversee all aspects of the project, set deadlines, and monitor and summarize project progress.
• Manage projects within CRM software system and collaborate with subject matter experts on new features and functionality, in conjunction with telematics.
• In depth working with Microsoft Excel.

Position Type/Expected Hours of Work

This is a full-time position and could require overtime during storm events. In certain circumstances, employee may be required to provide assistance to field personnel outside of normal working hours. A company cell phone and laptop will be provided.

Education and Experience

• Microsoft Office, business software, Android, and CRM Software
• Operations experience required; specifically, creating reporting, workflow, user management, and maintaining and continually updating/expanding on the AMS software.
• PMP Certification preferred.
• Bachelor’s Degree is preferred or combination of education and experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Xylem Tree Experts provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.