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Service Manager
Xylem Rockford, IL
$87k-112k (estimate)
Full Time | Durable Manufacturing 6 Days Ago
Save

Xylem is Hiring a Service Manager Near Rockford, IL

Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are excited to announce that Evoqua has now joined Xylem. By uniting our complementary approaches, products, and expertise, we enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used, and returned to nature. Together, we bring uniquely powerful capabilities to solving the world's greatest water challenges.
At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.
Our more than 22,000 diverse employees are helping communities in more than 150 countries become water-secure. Apply today and Let's Solve Water.
At Evoqua, we are committed to fostering and maintaining an inclusive and diverse workplace where employees can be their authentic selves. If this position interests you and you possess the minimum qualifications, we encourage you to apply as you could be the right fit for this or other roles we are looking to fill. Evoqua encourages all candidates meeting the minimum qualifications/requirements for the position to apply.
Position Summary
Provides tactical and strategic level management and leadership to field service professionals at the Rockford, IL branch and multiple customer locations
What we can offer you
Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and
Offering a Competitive Benefits Program, Including:
  • Health, dental, and vision insurance
  • Unlimited PTO
  • Generous retirement plan
  • Employee wellness program
  • Rewards and recognition program
Core Responsibilities and Tasks
Creates and maintains safe working environment and cultures within the organization
  • Takes care of company property
  • Involved in setting department budgets and managing expenses
  • Actively involved in workforce planning
  • Expected to address and resolve employee relation issues and escalate significant issues to
management
  • Translates customer requirements into workforce plans and objectives
  • Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
  • Responsible for attraction, retention, engagement, performance, development of employees
  • Provides day to day direction of fundamental task
Organization Impact:
  • Operational management
  • Autonomy to make decisions that impact divisional span of control
  • Responsible for customer management and retention in area/scope,
  • Financial contract and operations impact at planning/strategic level
Position Requirements
Required:FORMAL EDUCATION:
  • Bachelor’s degree strongly preferred
  • Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree
Required:KNOWLEDGE & EXPERIENCE:
  • 5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
  • 3 years of leadership or management experience
  • Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
  • Ability to communicate up, down, across teams
  • Ability to lead and motivate teams
  • Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
  • Ability to defuse customer situations or internal issues
  • Able to pass a credit check
Driving Requirements:
  • Able to operate a company vehicle
  • Able to pass driver requirements which include:
  • Driver Application for Employment
  • Driver Disclosure and Release
  • Employee Applicant Drug and Alcohol Statement
  • Copy of Driver’s License (Front and Back)
  • Copy of Medical Certificate
Additional Details
  • Receives coaching and guidance from senior management
  • Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills
TRAVEL REQUIREMENTS: up to 50%
Salary Range:$91,500.00 - $164,500.00
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$87k-112k (estimate)

POST DATE

06/22/2024

EXPIRATION DATE

07/11/2024

WEBSITE

wtw.com

HEADQUARTERS

GOLD RIVER, CA

SIZE

500 - 1,000

TYPE

Private

CEO

JOHN KENNEDY

REVENUE

$10M - $50M

INDUSTRY

Durable Manufacturing

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The job skills required for Service Manager include Leadership, Initiative, Microsoft Office, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
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