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We’re Hiring a Technical Customer Service Representative!
If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.
We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.
At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, !
THE ROLE : The Technical Customer Service Representative will provide a variety of sales related support and assistance to both internal and external customers throughout US and Canada.
The Customer Service Representative will engage in special projects to support continuous improvement to increase productivity and reduce cycle time for customer support while increasing legendary customer service.
CORE RESPONSIBILITIES : To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
Receives order input and ascertains product specification, clarifies customer order language condensing where possible and verifies product construction.
Coordinates with Engineering and Marketing teams to successfully process Engineered To Order / Configured To Order product.
Refers special product orders to the cross functional departments for pricing and special construction details.
Edits customer orders with special construction requirements assigning various code numbers for statistical tabulation and commodity identification.
Indicates method of shipment, tag information and product / parts pricing.
Pro-actively interfaces with internal departments for resolution.
QUALIFICATIONS :
professionalism is required
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last updated : 2024-05-07
Full Time
Durable Manufacturing
$42k-53k (estimate)
05/08/2024
05/24/2024
wtw.com
GOLD RIVER, CA
500 - 1,000
Private
JOHN KENNEDY
$10M - $50M
Durable Manufacturing
The job skills required for Technical service representative include Customer Service, Customer Support, Written Communication, Time Management, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical service representative positions, which can be used as a reference in future career path planning. As a Technical service representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical service representative. You can explore the career advancement for a Technical service representative below and select your interested title to get hiring information.
If you are interested in becoming a Technical Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Service Representative job description and responsibilities
Technical service representatives help customers resolve technical problems associated with a product or service.
04/08/2022: Spartanburg, SC
Technical service representatives need to be current on technological developments and trends to be effective on their job.
02/01/2022: Lowell, MA
Technical service representatives maintain record of call transactions using computer systems and special tracking software.
03/25/2022: Florence, SC
People experiencing tech related difficulties with hardware or software depend on technical service representatives to make things right.
01/24/2022: Cedar Rapids, IA
Guidance of the users to support them in becoming more productive.
04/12/2022: Lansing, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Service Representative jobs
Understand the customer’s grasp of technology.
02/04/2022: Richland, WA
Have a clear escalation pathway.
03/25/2022: York, PA
Ability to use positive language.
03/05/2022: Biloxi, MS
Consider a professional certification.
02/17/2022: Alamogordo, NM
Create a Service Catalog Template.
01/31/2022: Sioux Falls, SD
Step 3: View the best colleges and universities for Technical Service Representative.