6 Field Service Advisor Jobs in Cypress, CA
Yamaha Motor Corporation, USA is Hiring a Field Service Advisor Near Cypress, CA
What you'll be doing:
- Resolves product or service problems by clarifying issues, determining cause, of problems, and providing proper solutions. Expedites correction or adjustment and follows up to ensure resolution.
- Provide dealer technical diagnostic support via in-field visit, phone, email, or dealer portal for all Motorsports (Motorcycle and RV) product and diagnostic tools.
- Interface with other Yamaha personnel in service, parts, sales, or other divisions to obtain the information necessary to make objective equitable decisions.
- Evaluates customer or dealer requests for assistance on Yamaha products and determines the type and amount of assistance to be provided by YMUS.
- Maintains customer records by updating account information.
- Support the factory with information regarding product concerns with market reports, including technical diagrams, parts collection, and customer feedback.
- Review and accurately adjudicate warranty authorizations and goodwill claims.
- Assist Customer Relations and Dealer support teams with technical advice as needed, and travel in field as needed to assist.
- Carry out various special assignments such as: warehouse projects, new & existing dealer service department - best practices training, YTA training, service dept. branding initiatives & technical support at assigned Customer Demo, Dealer & Corporate Events
- Perform a variety of basic tasks, including executing moderately complex projects and tasks, including negotiating repair costs and providing authorizations. Able to goodwill up to $2500.00
- Bachelor’s Degree or equivalent combination of education and experience
- 7 years of experience as a powersports technician, with formal powersports service training
- Advanced Proficiency in MS Office (i.e., Excel, Word, and Power Point)
- Ability to travel in market a must.
- Excellent customer service skills.
- Strong written and oral skills, with a focus on detail and accuracy.
- Analytical, problem solving and multi-tasking skills.
What’s in it for you:
- 401(k) and Profit Sharing
- Fertility Benefits
- 37.5-hour workweek
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Summary
Full Time
Retail
$62k-81k (estimate)
06/22/2024
07/17/2024
yamaha-motor.com
CYPRESS, CA
3,000 - 7,500
Private
TOSHI KATO
$1B - $3B
Retail
Related Companies
The job skills required for Field Service Advisor include Field Service, Customer Service, Problem Solving, Technical Support, Products and Services, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Advisor positions, which can be used as a reference in future career path planning. As a Field Service Advisor, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Advisor. You can explore the career advancement for a Field Service Advisor below and select your interested title to get hiring information.
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