POSITION TITLE: ADP Shelter Support Staff

RESPONSIBLE TO: ADP Assistant Manager

RESPONSIBLE FOR:

This non-exempt position supports nightly shelter operations at the AnyDoor Place (ADP) Newberg Navigation Center. The ADP Newberg facility is composed of three essential elements: day center services to support basic needs, navigation center services to support quick resource resolution, and nightly shelter services. All programs and services offered out of the ADP facility are to assist individuals and families experiencing homelessness in Yamhill County, OR. Our goal at ADP is to assist households’ access YCAP services and resources in the surrounding area.

This position works closely with the ADP Assistant Manager to implement clear Standard Operating Procedure’s (SOP) for participants at the ADP and to orient them to the shelter program.

This position works between the hours of 5:00pm-8:00am and will be scheduled for evening, swing shift and/or overnight hours based on preference determined during the interview process. Depending on hours determined during the interview process, this position can accommodate full-time or part-time schedules.

WORK ENVIRONMENT:

This position will work closely with the unhoused population in close quarters in a shelter environment.

ESSENTIAL DUTIES:

1. Create a positive team atmosphere providing quality service to clients, staff and volunteers through active listening, positive problem solving, and timely responses.

2. Follow, adhere to, and advance all YCAP, Housing Stabilization Department program policies and procedures.

3. Complete specialized trainings that meet OHCS Navigation Center funding requirements. This includes, but is not limited to: De-Escalation, Trauma informed care, Coordinated Entry, Non-Violent Communication, Harm Reduction, Fair Housing, Domestic Violence Support, and Mental Health First-Aid.

4. Support agency activities and initiatives related to homelessness. This can include, but is not limited to: annual Point-in-Time count (PIT), Built for Zero (BFZ).

5. Support YCAP’s Coordinated Entry system by implementing best practices for data input and tracking. Perform Coordinated Entry intakes and assessments when appropriate.

6. Orient all new clients and/or households to the ADP program and facility. This will include, but is not limited to: a verbal explanation of all on-site program policies and procedures, collection of client signatures when needed, and re-orientation if corrective action is appropriate.

7. Implement all Program Agreement standards and Standard Operating Procedures (SOP’s) during operation.

8. Schedule available ADP services for clients accessing the drop-in center (i.e. laundry support, shower needs, etc.).

9. Add to and update the facility’s daily log (i.e. onsite staff, volunteers, community partners, deliveries, etc.).

10. Administer client survey’s when appropriate.

11. Mitigate general questions and/or concerns that arise from clients, volunteers, and community partners and elevate them to the proper staff if needed.

12. Maintain inventory and access to ADP’s basic needs resources (i.e. hygiene kits, survival supplies etc.), community kitchen (i.e. food delivery/distribution), laundry room, and mail distribution.

13. Address and attempt to resolve issues that may arise involving one or more client and/or household.

14. Enter shelter entry/exit data and critical client information into the Homeless Management Information System (HMIS) on a consistent basis.

15. Complete food handling and safety training.

16. Provide coverage at the ADP McMinnville Navigation Center when appropriate.

17. Complete and track maintenance requests when needed.

18. Maintain the over health, wellness and safety of the ADP facility. This can include calling emergency services if needed.

19. Maintain the overall cleanliness of the ADP facility. This includes your personal workspace and/or areas you notice need attention.

20. Drive to and from locations for meetings, trainings, and/or supplies. As times, this may include client transportation with another YCAP staff present. (i.e. driving a client to the DMV).

21. Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• High school diploma.
• Experience with homeless service systems/ Shelter systems
• Average skills using word processing, spreadsheets, database and publishing software.
• Average verbal and written communications, problem solving and team work.
• Strong interpersonal skills for working with clients and staff from diverse backgrounds. This includes but is not limited to ethnic, religious, physical, sexual orientation, and mental abilities).
• Commitment to work as part of a team.
• Ability to adapt to evolving social situations, remain calm in stressful situations and self-regulate emotions while interacting with clients and staff.
• Must have a positive attitude when working with clients, co-workers and volunteers.
• Ability to maintain confidentiality of client and organizational information
• Ability to work independently on multiple projects in a timely fashion
• Ability to pass drug/alcohol & background check and insurance check of driving record

PHYSICAL DEMANDS

Office Setting

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may be required to sit, stand, kneel, walk and/or bend for extended periods of time. May lift and/or move up to 20 pounds.

Benefits for this position vary depending on full-time/part-time work hours.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Ability to Commute:

• Newberg, OR (Required)

Ability to Relocate:

• Newberg, OR: Relocate before starting work (Required)

Work Location: In person