70 Customer Care Specialist Jobs in Austin, TX
Yardi Voyager is Hiring a Customer Care Specialist Near Austin, TX
** Customer Care Specialist**
Customer Care Specialist
Austin, TX
Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees and the communities where we live.
We are looking for a motivated, enthusiastic team player with exceptional customer service skills to join our Customer Care Team!
What you will do
* Use your strong customer service focus to ensure high levels of customer satisfaction and ensure a positive customer experience
* Handle high volume inbound calls and provide support to supplier partners and internal Yardi teams with issue resolution
* Use your strong organizational skills to log all inbound calls, emails and status updates into a client relationship management (CRM) tool
* Be a problem solver and work to resolve product or service problems by clarifying the customers issue, the cause, and best solution
* Collaborate with cross functional teams to resolve customer issues and follow up proactively with customers in support of a positive customer service experience
* Troubleshoot technology issues with confidence and provide status updates consistently
* Follow established policies and processes and meet assignment departmental goals
* Be part of a great team and collaborate with Yardi team members across the U.S.
What you need to have
* College degree in Business or related field, or equivalent experience
* Prior experience working in a customer care role
* Proficiency in MS Office Suite and Outlook
* Awesome written and verbal communication skills
* Phenomenal customer service skills and desire to go the extra mile
* Excellent attention to detail, organization and the ability to prioritize effectively
* Youre a self-starter! You take initiative and have sound judgment
* High comfort level troubleshooting and problem-solving issues
* Ability to learn and adapt to new technologies and changing priorities
* Great people skills and the ability to be personable and professional
What would be helpful to have
* Previous experience working with a CRM tool
What you get as a Yardi Employee
* A great place to work with fantastic people
* Competitive compensation
* Comprehensive benefits Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
At Yardi, weve created a team of over 7,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
All submissions for open positions should be received through Yardis applicant portal, accessed from Yardis corporate website.
EOE/Race/Gender/Disability/Vets
*ft
Location Austin, TX
Business Unit P2P Department Client Services Employment Type Employee- Full Time
Job Summary
Full Time
$44k-56k (estimate)
06/23/2024
07/12/2024
The following is the career advancement route for Customer Care Specialist positions, which can be used as a reference in future career path planning. As a Customer Care Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Specialist. You can explore the career advancement for a Customer Care Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.
