Title: Delivery Manager

Location: Minneapolis, MN

Responsibilities:

· Responsible for customer satisfaction related to engagements being managed through delivery.

· Participate in customer's vendor/partner excellence programs -these programs focus on rewarding partners who provide business value, demonstrate technical leadership, improve quality, bring efficiencies, and deliver cost savings.

· Responsible for on time, under budget, quality delivery of all services

· Lead, execute, validate content/estimates/model, and defend Statement of work for new potential opportunities. This involves different groups within organization and effective coordination and communication is a must.

· Responsible for maintaining gross margins as per company defined goals.

· Help improve and establish frameworks for processes, policies, procedures, measurements, reporting -everything that applies irrespective of competencies.

· Experience with managing multiple teams, customer, and exposure to handle 10M accounts.

· Will not own resources other than delivery and program/project managers. Resource Managers will own resources. However

· Out of the box thinker to solve resource and skills problems using different techniques.

· Participate in resource planning with resource managers.

· Track and fulfill staffing resource requests.

· Help organization in building next generation of engineers.

· Customer facing responsibilities.

· Regular connect with customer stakeholders.

· Review overall program status with customer stakeholders.

· Gather engagement and individual resource level feedbacks and resolve any issues.

· Team facing

· Track and lead internal team utilization.

· Regular 1 -1 with team members (onshore/offshore)

· Deep dive to understand constraints.

· Mentoring of next level of leadership

· Close coordination with offshore leadership

· Account Team facing

· Participate in TOT meetings along with Sales/Account Manager and Consulting groups

· Where possible, identify new opportunities and get the right team involved.

· Resource risk identification and mitigation

· Understand customer technical and business landscape.

Feel free to reach me at mratunjay.chouhan@yash.com or dial me direct at 1 (309) 751-4681