Under direct supervision, performs clerical duties for clinical services that include some or all of the following functional areas: medical reception, determining eligibility, appointment scheduling, specialty referrals, and medical records.

• Checking patients in and out of the health center and collection of fees with reconciliation. 
• Obtains eligibility, patient information, and insurance verification. 
• Answers telephones, schedules appointments, and processes messages. 
• Processing specialty referrals; and filing documents into the electronic health record.
• Performs other job-related duties as assigned.

Education:
 High school diploma or equivalent.
 
Experience: 
 A minimum of one (1) year of general office experience, preferably in a medical office setting.
 
Additional Requirements:
Must possess a valid Arizona driver’s license.Required Knowledge, Skills, and Abilities:
 
 Knowledge of:

• Electronic practice management system, medical records management, and medical terminology.
• Business English, spelling, grammar, punctuation, and composition.
• Clerical office practices and procedures.
• Research techniques and report writing.
• Current Microsoft Office software.
• Filing and recordkeeping.

Skill in:

• Customer service.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Organization and adherence to detail.

Ability to:

• Achieve a high level of competence with the electronic practice management and health record systems.
• Abide by all Yavapai County Policies and HIPAA guidelines.
• Participate in Quality Improvement Program
• Respond to community emergencies with a public health consequence according to YCCHS Emergency Response Plan. 
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Keep management informed of key operating issues affecting the department.
• Remain current in knowledge required to perform assigned duties.
• Handle confidential matters and maintain discretion always.
• Act with courtesy, tact, and diplomacy.

Work Environment:
 The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated.
Physical Requirements:
 Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds.
Additional Job Information:
FLSA: Non-Exempt
 Grade: 1
 Classification: Classified
 Safety Sensitive: No