Account Services Representative

Association Services Office

Dayton, OH

Seasonal/Non-Exempt

$14.00-$16.80/Hourly

This position requires an in-office presence

• Communicates and coordinates with branch staff on membership and operating procedures.
• Provides collections support collects past due balances for programs and memberships through multiple forms of correspondence to members, though coordinates/communicates efforts with branch staff.
• Provides accounts receivable support for corporate membership partner and memberships; coordinates/communicates efforts with membership directors and regional associations.
• Act as a liaison for a regional corporate membership partner.
• Sells memberships for corporate membership partner and senior membership programs and completes registration process accurately. Assemble and mail new member information.
• Verify member eligibility in a third-party database.
• Schedule member orientations and communicates appointments with branch staff.
• Assists in accurately receipting monthly payments for a corporate membership partner.
• Submit check request for regional associations.
• Create and maintain monthly facility usage report, enrollment fee report and weekly and monthly billing report.
• Communicates to collection agencies and chargeback centers to ensure accuracy with members disputing charges, sent to collections, or those removed from collections.
• Conducts monthly membership audits for all branches, including new memberships, membership changes, terminations, etc.Provides results and suggestions for improvements to membership directors.
• Conducts monthly and weekly corporate membership audits for all branches, including new memberships, membership changes, terminations, etc.
• Create and maintain monthly facility usage report, enrollment fee report and weekly and monthly billing report.
• Create and maintain electronic member records and member documentation.
• Assist the corporate partner with marketing and promotional needs.
• Maintains in depth knowledge of DAXKO Operations and provides support to all branch staff.
• Maintains working knowledge of branch departments and provides service to members, program members and community partners.
• Coordinates efforts with branches regarding membership accounts.
• Maintains accurate policies and procedures for membership functions following best practices.
• Monitors active membership units on ‘Monthly Invoice’, runs monthly reports, works with Membership directors to update billing information, and collect past due balances.
• Coordinates with the payroll department and membership directors bi-annually to ensure that all employment memberships are accurate.
• Ensures that all youth membership policies are followed through an annual mailing and coordinating efforts with membership directors.
• Ensures accuracy of data by correctly entering and monitoring membership merges and deletes; reviews all invalid membership merges, moves and deletions monthly and enters all new merges.
• Ensures accuracy of terminations by checking the pending batches and cross-referencing membership changes drafts are done correctly.
• Ensures complete, accurate, and timely processing of membership changes; coordinates/communicates efforts with branches daily.
• Ensures that all members listed are active on each membership unit are billed correctly by monitoring “Active Members by Membership Type” report for membership discrepancies, coordinates/communicates efforts with membership directors to correct memberships.
• Reviews new memberships for accuracy by running daily event log and verifying necessary information; ensuring memberships are complete.
• Ensures that the status for all program members is inactive by running “Active Participants” report and changing annual pay member’s status flag to inactive.
• Encourages annual pay members to renew their membership by running membership renewal reports and mailing reminder letters and appropriate forms based on membership type.
• Communicates membership rate changes to members by sending letters.
• Communicates to direct supervisor and branch staff any concerns or incidents that may need follow-up.
• Assists with special events.

• A 2-year college degree or applicable experience is required.
• CPR/AED, First Aid and Oxygen within 60 days of hire and kept current.
• Two years YMCA membership Required.
• Strong customer support experience and data entry required.
• In-depth knowledge of the Daxko membership software, Microsoft Office products including Excel and Word.