Description

We are currently hiring Lead Personal Trainers for our David D. Hunting, Lighthouse, Spartan Nash, Wolverine, and Visser YMCA branch locations. 

OUR CULTURE:

Guiding Principles describe our behaviors to support our organization’s work throughout its life in all circumstances, irrespective of changes in goals, strategies, and leadership. Our Guiding Principles are as follows: We CULTIVATE-We grow staff and volunteer leaders who will be stewards of the Y mission, resources, and opportunities. We OWN-We think long-term and act on behalf of the organization, beyond our own team. We WELCOME-We are inclusive of all people and all communities. We SERVE-We provide timely and excellent service to members, volunteers, community, and each other. We LEARN-We are never done learning and always seek to improve. We are curious about new possibilities and act to explore them. We UNITE-We work together to achieve big goals and speak as one voice. We RESPECT-We treat others with kindness and speak positively about other people in all situations. We PLAY-We celebrate, appreciate, and have fun!

The YMCA of Great Grand Rapids utilizes a Membership By Design framework, which is a member involvement and community building model for YMCAs across the country. All staff members—front-line, management, full- and part-time—and volunteers have a role to play in member engagement. These responsibilities can be broken into six steps:

1. Enrollment: Staff and volunteers encourage potential members to enroll in programs and activities that meet their needs.
2. Satisfaction: Staff and volunteers ask members continually about their satisfaction with a program or activity, track responses, listen to suggestions, and respond promptly in a manner consistent with the values of caring, honesty, respect, and responsibility.
3. Relationship Building: Staff and volunteers are open, friendly, and approachable to all YMCA members and participants. Staff and volunteers initiate interaction with and between members.
4. Education and Conversion: Staff and volunteers know about and share their knowledge of the YMCA, its programs, its policies, its mission, its values, and how it benefits members and the community.
5. Volunteerism and Leadership: Staff and volunteers create opportunities for members to volunteer in their areas of interest, and they ask members to do so whenever appropriate.
6. Ownership: Staff and volunteers encourage members to “own” the YMCA, using words such as “we,” “us,” and “our association” (and actions that match those words) to include members as well as staff and volunteers.

POSITION SUMMARY:

The Lead Personal Trainer provides professional and educated support for the Health and Wellness Services team members. This includes personal trainers, massage therapists, and registered dieticians. The position is responsible for building a strong network of relationships with members, growing and maintaining a solid client base for Health and Wellness Services team members, and leading specialty programs as needed. A Team Player attitude who wants all the Health and Wellness Services team to thrive and grow with their own clients, this position is responsible for member satisfaction and retention through leadership practices that promote member engagement. This position may involve early morning, evening, and weekend responsibilities. This position will also include performing personal training services in addition to administrative responsibilities. 

ESSENTIAL FUNCTIONS:

Program Development

• Responsible for the development of a successful H&W culture with knowledge, skills and abilities to support the health seeker, athlete, and chronically ill.
• Responsible for daily review and timely (<24 hrs.) staff assignment of Health and Wellness Services request forms. 
• Knowledgeable of all Health & Wellness staff to match the client with the staff suited to best help the client reach their goals. 
• Organizes and tracks Health & Wellness Services sales and retention of total clientele.
• Key communicator to grow total clientele base for program.
• Responsible for assisting in the development and implementation of innovative programs.
• Support team members and clients with the purchasing of packages as needed.
• Ensures H&W staff complete session redemptions.
• Supports team members with setting their availability, scheduling of clients, and overall calendar management for optimum productivity.

Client Development and Retention

• Cultivates prospective clients for personal trainers, registered dietitians, and massage therapists within each branch
• Average a weekly minimum of 15 personal training hours within 9 months of hire
• Assist in touring potential personal training clientele, and bridging members into programs and services offered by the Health and Wellness Department
• Meets or exceeds annual Health & Wellness Services sales quotas outside of their own personal training clientele.
• Develops professional relationships with clientele and membership base.

Performs any other functions necessary for the smooth and efficient operation of the YMCA of Greater Grand Rapids

COMPENSATION

Part Time, Non Exempt (up to 25hrs/week)

• Personal Training rate: $24.04 - $30.60 
• Lead/Admin rate: $16.43 - $20.54

BENEFITS:

• Free YMCA Individual Membership
• 10% retirement contribution upon eligibility, learn more here.
• 403(b) retirement savings account
• Ongoing training and development opportunities
• Access to the Employee Assistance Program and resources for you and your family
• Community Discounts, and more!

Requirements

QUALIFICATIONS

Bachelor's Degree (BS) from four-year college or university; degrees in anatomy, kinesiology, exercise science, physical education, or biomechanics preferred; three to five years fitness, instructional, or personal training experience; or equivalent combination of education, personal training, program development, and experience. Desire to work hands on with members. A strong background in sales preferred with confidence in the YMCA’s personal training services. Ability to interact with people of all ethnic backgrounds, ages, and lifestyles. Ability to actively take part and lead fitness activities. Working knowledge of computers and experience with a variety of software applications or ability to learn propriety software to enter or edit member information. YMCA experience preferred. 

CERTIFICATES, LICENSES, REGISTRATION

• Must have current, recognized nationally accredited personal training certification (ACSM/HFS or NSCA/CSCS preferred)
• ACSM, NASM, NSCA CPT
• Completing Lifestyle Wellness Coaching Training within six months of hire.
• Cardiopulmonary Resuscitation (CPR) (required) 
• First Aid Certification required within the first 60 days
• AED-Oxygen Certification required within the first 60 days
• Blood Borne Pathogen training
• State of Michigan criminal background clearance (ICHAT)

YMCA LEADERSHIP COMPETENCIES:

Functional Expertise

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Uses best practices, guidelines, and industry standards as a framework to improve performance.

Program/Project Management

• Organizes program or project resources, space, or deliverables to best meet intended goals and outcomes.
• Delivers a high-quality experience to members, participants, or project teams.

Engaging Community

• Recognizes and articulates that the Y is a not-for-profit, charitable organization committed to serving the entire community.
• Serves others by intentionally welcoming, connecting, and supporting them, and inviting them to get involved and give back to the community.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively over the phone and in person with customers, board members, and employees. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to walk, stand, and sit (including on the floor) for long periods of time.
• Must be able to lift and carry food and supplies weighing up to 20 pounds.
• Ability to stand or sit while maintaining alertness for several hours at a time.
• Position may require bending, leaning, kneeling, and walking.
• Ability to speak concisely and effectively communicate.

TRAVEL

0-5% of local travel within the state of Michigan; occasional out-of-state travel may be required for educational conferences or training.