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Welcome Center Representative
$38k-51k (estimate)
Full Time 1 Month Ago
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YMCA of Greater Providence is Hiring a Welcome Center Representative Near Providence, RI

YMCA of Greater Providence Team Standards:

  • Know our mission and be able to tell our story.
  • The mission of the YMCA of Greater Providence is to build healthy spirit, mind and body for all, through programs, services and relationships that are based on our core values of caring, honesty, respect and responsibility.
  • Honor your colleagues by being on time, present and fully engaged at all times.
  • If you disagree, propose a solution.
  • Be accountable for results.
  • A commitment to valuing and acting as one YMCA as evidenced by referring to ourselves as employees of the YMCA of Greater Providence.
  • Display leadership that requires not only skill, but energy, passion, optimism and creativity.
  • Build open and honest communication. Face to face, or voice to voice, is the preferred method of communication with email for information sharing only.
  • Deliver exceptional service that is of high value. Build a positive staff team. Be friendly.
Position summary:
Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment.
Essential Duties & Responsibilities : Include the following. Other duties may be assigned
Provide information regarding membership and program offerings by staying abreast of program brochure information and special events as well as facility schedules, being prepared to provide personalized direction to other services.
Work in a fast-paced environment and deal with the public in a professional manner
Aggressively promote and sell membership.
Process all membership, camp, program, and child care registrations. Process membership ID’s and issue to members.
Answer all telephone calls within 3 rings in a professional manner and in accordance with branch procedures.
May assist with or provide facility tours
Greet members by name in a friendly manner while exhibiting the YMCA character values of caring, honesty, respect and responsibility.
Retain membership confidentiality in financial and personal matters handling every situation in a professional manner.
Maintain composure in adverse situation regarding members, with the ultimate goal being win/win situation.
Reconcile end of shift money received through the sale of membership, merchandise, camp, program, and child care registrations.
Provide administrative support such as typing, data entry, photocopying, and faxing. Maintain good public relations with members and direct serious matters to your supervisor.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School Diploma preferred. No specific experience required.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-51k (estimate)

POST DATE

05/13/2023

EXPIRATION DATE

07/23/2024

WEBSITE

ymcagreaterprovidence.org

HEADQUARTERS

Providence, RI

SIZE

500 - 1,000

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The following is the career advancement route for Welcome Center Representative positions, which can be used as a reference in future career path planning. As a Welcome Center Representative, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Welcome Center Representative. You can explore the career advancement for a Welcome Center Representative below and select your interested title to get hiring information.

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