POSITION SUMMARY:

The­­­­­­­­­­­ Chief Operating Officer is responsible for the leadership, direction and performance of YMCA of the Silicon Valley's facility branch operations, youth development programs, and overnight camp, and is responsible for their personnel/teams. The position is responsible for ensuring strong performance metrics across branch operations, developing strategic and tactical plans that strengthen operational effectiveness, designing operational efficiencies that maximize resources and assets across branches/regions and develops high-performing, collaborative and innovative organizational teams that grow the YMCA and further its Mission and Purpose while intentionally advancing diversity, equity, inclusion and belonging.

SALARY RANGE: $275K - $315K

ESSENTIAL FUNCTIONS:

• Directly hires, supervises and leads staff supporting operations across the YMCA by providing guidance and support to ensure high levels of performance, employee engagement and contribution to the Y.
• Provides both strategic and tactical leadership and direction to YMCA operations.
• In collaboration with the Chief Executive Officer, Chief Financial Officer and other key operational leadership, responsible for the development of all annual operating budgets and facilitating the budget-building processes.
• Responsible and accountable for ensuring the strong fiscal performance of branch operations and meeting all planned financial markers/benchmarks while providing exceptional experiences that follow all federal and local laws & regulations.
• Maintains and oversees the daily operations of the business assuring sound operations through direct management of all operations (branches, youth development, overnight camp, programs, etc.), including coordinating with human resources, legal, marketing, finance, IT, risk and other departments.
• Drives operational growth including program expansion, member recruitment and retention, pricing strategies, new program site development, collaborations, etc.
• Provides support and effective communication with branch boards, while providing ongoing support of board development, board participation, and Annual Campaign.
• Fosters a climate of innovation to develop member-focused programs and leads the organization in the planning, development and implementation of new program initiatives and activities, including the identification of potential areas for branch cooperative programming to accomplish YMCA goals.
• Maintains effective communication with Board Members (Association & Branch), Operations staff, Sr. Staff, Departments, Partnerships, Vendors, etc.
• Provides overall accountability and reporting for the Association's operational and strategic (operational) plans.
• Monitors and analyzes key branch performance metrics to celebrate success, identify areas for improvement and track progress toward facility branch, region and organizational goals.
• Proactively works with the Diversity, Equity, Inclusion and Belonging initiatives with individual facility branches and operations teams and collaboratively works to operationalize strategies and tactics developed with operations.
• Develops and fosters a climate of innovation, identifies potential areas for branch/region/organizational cooperative programming (including community partnerships) to accomplish YMCA goals, and works with staff groups/teams to activate these opportunities.
• In collaboration with other key C-Suite leaders, develops, implements and monitors procedures, processes, policies that strengthen overall operations across the Association.
• Performs other duties as assigned.