POSITION SUMMARY:

The Cause Driven Leader on Duty is responsible for the supervision and operation of the Member Services Desk & Welcome Center. This position is the point of contact for the branch during mornings, evenings and weekends. The Cause Driven Leader on Duty is entrusted to resolve issues in a timely and professional manner.

ESSENTIAL FUNCTIONS:

• Assists staff, members and participants with questions, concerns, etc.
• Resolves matter quickly and effectively.
• Manages emergencies for the branch when on duty.
• Provides branch tours for prospective members.
• Provides a high level of membership engagement to both current and potential members.
• Attend meetings, online webinars, and trainings.
• Performs other duties as assigned.