Job Description

As an Engagement Representative, you will engage members and guests - in branch and over the phone - to respond to their questions and needs while promoting information on membership and programs.

This is a hybrid position with the expectation of some work from home and some work at the office.

Benefits :

• Medical, Dental, and Vision benefit plan options
• YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays / Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services, and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at .

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women / Minority / Veteran / Disabled.

Qualifications

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment
• You have at least two years of experience in customer service, public relations, and organization
• You have excellent written and oral skills
• You are proficient in computer programs, including practical application of MS Office suite, including Teams, and Zoom
• You have a positive attitude and previous experience with diverse populations

Essential Functions

• Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs
• Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments
• Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed
• Understand financial assistance process and accurately help to identify eligibility
• Provide a highly satisfying member experience and engage members in programs

Last updated : 2024-06-11