Responsible overseeing front desk operations, and performing all tasks that are required of front desk staff while also promoting member / customer satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities which include scheduling and supervision of desk staff, assisting in recruiting and hiring staff, program enrollment, guest fees, etc., record keeping, and payment processing.

• High School diploma or GED required, Associate Degree preferred.
• Working knowledge of Windows and MS Office
• Expceptional customer service skills
• Able to multitask
• Detail Oriented
• Works well with others

• Responsible to greet members and visitors according to association member / customer service guidelines.
• Delivers membership service which includes: giving tours and helping build membership.
• Responsible for the administration of branch membership retention processes and activities (e.g. conduct member and program participants’ survey).
• Utilize YMCA Sales Training Techniques (e.g. Membership Development Initiative processes)
• Process payments and association record keeping according to association procedures.
• Keep front desk area neat and attractive and resource material organized and accessible for staff use.
• Assist with general office duties as assigned by supervisor.
• Maintain records of member / customer feedback and complaints and resolution status.
• Responsible for scheduling front desk staff and ensuring adequate coverage at all times.
• Work closely with Member Sales Staff, Program Staff and others to maintain branch policies.
• Demonstrate an understanding of product knowledge, including general exercise, equipment and programs.
• Adhere to Cause Drive Leader on Duty responsibilities and procedures
• Perform custodial duties as needed or scheduled, daily and weekly
• Completes end of day processes and reconciliation of entries, prepares deposits
• Performs opening and closing procedures

Cause-Driven Leadership Competencies

Mission Advancement: Accepts and demonstrates the Y's values. Demonstrates a desire to serve others and fulfill community needs.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person's point of view, and remains calm in challenging situations.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create better member experience.

Personal Growth: Pursues self development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process.

CPR/AED or completed on hire