This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director will oversee the day-to-day operations of the Welcome Center and Marketing at the Claire Chapin Epps Family YMCA by ensuring a welcoming environment for all.

• Bachelor’s degree in a related field
• Minimum three years of YMCA experience or in a customer service field
• Supervisory Experience a plus
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values.
• Excellent cash handling skills
• Excellent human relation skills and an ability to maintain positive communication with staff and members.
• Ability to address and make solid decisions in emergency situations.
• High level of confidentiality
• Ability to respond to safety and emergency situations.
• Excellent verbal and written communication skills including telephone etiquette.
• Prefer knowledge of, and previous experience with, diverse populations.
• Commitment to inclusion and compliance with Americans with Disabilities Act (ADA)
• Supports the YMCA’s commitment to child abuse prevention by:
• Reporting any items that may provide a health or safety hazard to staff, members, or guests to your supervisor.
• Following all policies and proceedures related to keeping child safe in our facilities and programs, including those related to the monitoring and supervision of children.
• Report any suspicious behavior and violation of policy and procedure to your supervisor.
• CPR, First Aid, AED certifications and assigned safety trainings within 30 days of hire date.

• Performs excellent service to all members, staff, volunteers, and guests.
• Builds relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
• Communicates with supervisor, staff, members, guests, and volunteers in a clear, concise, and positive manner.
• Actively participates in Leadership team meetings and committees as assigned.
• Play an active role in the annual campaign by recruiting campaigners and serving where needed on planning committees.
• Work closely with the Chief Development Officer on marketing/promotions to ensure consistent messaging around the Y as a cause-driven charitable organization.
• Build a culture of philanthropy within your department by building Y ambassadors within your staff/volunteer team, building relationships, and creating a case for support (need/response/impact).
• Creates printed content for use in the Center as well as on social media.
• Recruits, hires, trains, supervises, develops, and schedules all employees and volunteers within your department.
• Develops your department’s annual budget; monitor and adjust as needed.
• Completes and approve payroll for your department as outlined in the payroll guidelines.
• Conducts annual performance reviews on all employees within your department.
• Collaborates with other directors, Y’s and community groups.
• Manages Welcome Center staff scheduling and monitor vacant shifts for vacations, illness, and no shows.
• Assists as necessary at the Welcome Center in the event of a shortage of staff.
• Must be knowledgeable in all functions of the Welcome Center and be able to complete program enrollments, membership enrollments, membership cancellations and all other member service duties with an ongoing focus on improvement.
• Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
• Assists staff and board members in establishing membership policies for the association.
• Assists in the facilitation of the New Member Onboarding.
• Continually focus on the enhancement and improvement of member and guest services.
• Leads the processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
• Manages group rentals for facility.
• Take any necessary actions in relation to accidents and incidents that occur within the facility.
• All other duties as assigned.

• Engaging Community : Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Philanthropy : Secures resources and support to advance the Y’s work.
• Volunteerism : Engages volunteers and promotes social responsibility at all levels of the organization.
• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
• Communication & Influence : Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.
• Inclusion : Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
• Critical Thinking & Decision Making : Makes informed decisions based on logic, data, and sound judgment.
• Fiscal Management : Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
• Functional Expertise : Executes superior technical skills for the role.
• Innovation : Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.
• Developing Self & Others : Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity : Demonstrates ability to understand and manage emotions effectively in all situations.

• Microsoft Office
• Google Applications is a plus
• Welcome Center software
• Multiple Phone Line
• Copy machine & fax machine