The YMCA is a cause driven organization.Join us to develop your leadership potential and discover a career that is more than a job.
Job Description
The YMCA Fairfax County Reston is currently seeking a dynamic and experienced Membership Director to lead our membership department. The Membership Director is responsible for the recruitment, engagement, and retention of members. This role includes managing membership operations, developing strategies to increase membership, and ensuring members have a positive experience.
Qualifications
Qualifications and Skills: We seek a leader with values that align with the Y's mission:

• Demonstrated the ability to create a member-focused culture and model relationship building

• 5 years of relevant experience in membership sales, acquisition, retention strategy, and operations
• Proven track record of successful membership growth and retention
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Proficient in Microsoft Office and membership management software
• Ability to work flexible hours, including evenings and weekends, as needed

Essential Functions
Exciting Responsibilities You'll Have as the Membership Director:

• Lead all membership campaigns by coordinating and supervising handling of all prospect sources and interaction with guests to achieve the branch's monthly member acquisition and retention goals
• Oversee the day-to-day operations of the membership department, ensuring high-quality member service
• Train, supervise, and support membership staff, including hiring, scheduling, and performance evaluations
• Develop and maintain relationships with members, addressing concerns and feedback to enhance member satisfaction
• Collaborate with other departments to promote YMCA programs and services.
• Plan and execute member engagement events and activities
• Support the branch membership marketing needs
• Provide mentorship and development to the membership team

Cause-Driven Leadership Competencies
Benefits of being a Y Leader: The YMCA offers a supportive and dynamic work environment that encourages personal and professional growth. By joining our team, you will have the opportunity to make a meaningful impact in the community while enjoying a range of benefits designed to support your overall well-being. Here are some of the benefits you can enjoy as an employee:

• Competitive Compensation: Salary range reflects your skill and experience.
• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
• Wellness Programs: Y membership for you and your family to support your physical and mental health.
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y's retirement savings plan. You also have the option to make additional contributions to the Y's 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Flexible Work Arrangements: Opportunities for flexible scheduling.
• Training and Development: Access to professional development programs, workshops, and certifications.
• Inclusive Environment: A commitment to diversity, equity, and inclusion ensuring all employees feel valued.
• Engaging Work: Meaningful work that makes a positive impact on the community.

Ymca Careers
Similar Positions
Senior Member Experience Director
YMCA of the Greater Houston Area
Membership Sales Lead
Greater Holyoke YMCA
Engagement Representative
YMCA of Pierce and Kitsap Counties