Associate HR Specialist needed for a Contract opportunity with Yoh’s client located in Berlin, CT.

The Big Picture Top Skills Should You Possess :

• Experience : 0-3 years in enrollment and benefits.
• Education : Bachelor’s Degree preferred; 4-year degree required for full-time position.
• Technical Skills : Heavy phone call experience, open enrollment and benefits, knowledge of HR basics, adept at technology, superior customer service skills, excellent communication skills, strong attention to detail, organized, analytic ability, problem-solving, troubleshooting, and follow-up skills.

Ability to handle multiple tasks and changing priorities.

Soft Skills : Time management, ability to multi-task, proper / professional phone etiquette.

What You’ll Be Doing :

• Responsible for resolving employee and HR customer telephone and / or electronic inquiries and service requests for the HR COE areas including but not limited to : Benefits, Staffing, Compensation, HRIS, Leave Administration, and Employee & Labor Relations
• Educates employee and HR customers on company practices / policies and tools to encourage them to resolve questions on their own.
• Owns HR case management process including opening cases (tickets), managing customer expectations, managing escalations, and closing cases;

develops solutions by collecting and analyzing information

• Provides accurate, consistent and timely responses to HR process, system and policy requests
• Refers complex cases requiring interpretation to the appropriate HR Specialist or if necessary, the Center of Expertise (COE) or HR Business Partner
• Maintains customer contact until the inquiry is resolved, including informing customer of status and resolution
• Contributes to the maintenance of employee records and files, ensuring compliance with all legal requirements as well as satisfying related inquiries from employees and HR customers

What You Need to Bring to the Table :

• Heavy phone call experience
• Open enrollment and benefits
• Knowledge of HR basics
• Knowledge of HR basics.
• Adept at technology.
• Superior customer service skills.
• Excellent communication skills.
• Strong attention to detail, organized, analytic ability, problem solving, troubleshooting and follow-up skills.
• Ability to successfully handle multiple tasks and changing priorities

Bonus Points! Otherwise Known as Preferred Qualifications :

• Call center / heavy phone experience.
• HR Certifications

Opportunity is Calling, Apply Now!

Robert Adler :

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here !

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.